Principal Engineer, General Engineering (Hybrid)

About the position We are seeking a motivated and technically skilled Engineer in Windsor Locks to join our Environmental & Airframe Control Systems (EACS) team as a Service Engineer. This role is ideal for someone who enjoys solving complex problems, collaborating with multiple teams, and growing into a broader technical and cross-functional role. You will be a key link between customers, field teams, repair centers, and internal partners, ensuring seamless support across both production and aftermarket operations. Your responsibilities include conducting advanced diagnostics, driving root cause investigations, understanding product and system reliability, and driving repair development and product improvements. As the “voice of the customer,” you will help escalate issues and drive corrective actions while communicating technical findings to both technical and non-technical stakeholders, including senior leadership and customers. This position is ideal for someone with strong communication skills and a technical foundation who aims to become a recognized product and system expert.

Responsibilities

• Serve as the primary liaison between customers, field teams, repair facilities, operators, and internal stakeholders.
• Lead complex diagnostics and investigations to resolve field and system-related issues.
• Support both production and aftermarket programs through technical expertise and issue resolution.
• Participate in repair development, hardware training initiatives, and collaborate with supply chain partners to ensure technical accuracy.
• Drive special investigations by gathering field data, supporting root cause analysis, and implementing corrective actions.
• Communicate findings and recommendations clearly to both technical and non-technical audiences, including senior leadership and customers.
• Prepare detailed reports that interpret reliability and return data while supporting continuous improvement efforts.
• Keep customers and field teams informed of issue status while recommending enhancements, upgrades, or repairs.
• Act as the subject matter expert and “voice of the customer” to influence product and process improvements.
• Partner cross-functionally with engineering, suppliers, repair centers, and aircraft manufacturers and operators to deliver sustainable solutions.

Requirements

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
• Demonstrated experience performing complex diagnostics, supporting root cause investigations, and driving corrective actions in a technical or engineering environment.

Nice-to-haves

• Experience driving the development, planning, and implementation of timely and effective corrective actions for field issues involving electronic or complex technical products.
• Hands-on experience with aerospace products or systems, including mechanical and/or electronic control systems.
• Knowledge of EACS or Air Management Systems (AMS) products or systems.
• Aftermarket support experience.
• Proven ability to communicate effectively with all levels of a technical organization, from executive leadership to technicians.

Benefits

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

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