Medical Assistant (Part-Time -Remote )
Medical Assistant – (Part-Time)Schedule: Monday–Friday | 2:00 PM – 7:00 PM CSTLocation: RemoteEmployment Type: Part-TimeCompensation: $16–$18 per hour (based on experience)Position OverviewWe are seeking a detail-oriented and patient-focused Medical Assistant to support a telehealth and care management program in a structured, high-volume outreach environment.This role blends traditional Medical Assistant responsibilities with phone-based patient engagement. The majority of the shift will involve outbound patient outreach, appointment scheduling, and documentation; however, candidates must also be comfortable performing core clinical support duties in a remote setting.This is not an in-clinic position. The work is conducted remotely and requires strong communication skills, efficiency, and comfort working within defined performance metrics.Core ResponsibilitiesPatient Outreach & Scheduling
- Conduct high-volume outbound and inbound patient calls during scheduled shift
- Schedule Annual Wellness Visits and care management appointments
- Provide professional patient education regarding preventive services
- Meet daily outreach and scheduling performance targets
- Perform medication reconciliation with patients
- Update medical histories, allergies, and preventive care gaps
- Collect and document patient-reported vitals when applicable
- Prepare charts for provider review
- Ensure accurate documentation within the EHR
- Support care coordination and follow-up activities
- Maintain HIPAA compliance at all times
- Accurately document all patient interactions in the EHR
- Escalate clinical concerns to supervising providers as appropriate
- Comfort making 50–80 patient calls per shift
- Strong phone presence and ability to engage Medicare-aged patients
- Ability to work efficiently in a fast-paced, structured environment
- Excellent multitasking and documentation skills
- Professionalism and resilience when handling objections or voicemail-heavy outreach
- Medical Assistant certification or equivalent healthcare experience required
- Prior experience in a medical office, primary care, or care coordination setting
- Prior call center experience strongly preferred
- Familiarity with Epic, NextGen, or similar EHR systems preferred
- Experience working with Medicare populations preferred
- Self-motivated and disciplined in a remote setting
- Comfortable with performance metrics and call volume expectations
- Detail-oriented and clinically accurate
- Reliable and punctual for scheduled shift
- Able to balance patient empathy with efficiency