Senior Associate-Digital Product Management

About the position At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security. Role Description: This position sits within Customer 360, Enterprise Data Management & Products (EDPM). The team is focused on enabling the best customer experience everyday through a differentiated set of products and services. A key part to accomplishing this vision, is knowing your customers (individuals or businesses) and having a holistic understanding of that customer. Customer 360 is an AXP-wide capability that provides a global enterprise view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This will fundamentally reshape our ecosystem and the way we engage with our customers by leveraging Amex internal/external data assets, world-class machine learning algorithms and Big Data environment. An ideal candidate will be interested in product management, channel delivery, data insights and analytics and emerging database technologies. The candidate should be a quick-learner, curious problem solver and adept to work in a fast-paced environment.

Responsibilities

• Possess excellent organizational skills including attention to detail, handling and prioritization multiple priorities, managing tight timelines
• Strong work ethic with a global mindset
• Represent the team in development processes to gather new requirements, understand dependencies and impact, clarify the team capacity and timelines, and provide project status updates.
• Ability to work independently and within a team; good communication skills with a "can do" attitude toward creative problem solving
• Participate in Agile product development activities (Lean, SAFe, Kanban) including writing and refining features and user stories, documenting customer and technical flows, and validating software functionality.
• Maintain a record of roadmap and execution strategies with the team by understanding the dependency, timeline, and prioritization and working & communicating closely with stakeholders.
• Support delivery of key projects/product capability development efforts from ideation to launch and maintenance.
• Assist in defining, measuring and reporting on metrics related to product launch, process efficiency and performance.
• Be a passionate advocate for customers enabling our other product teams to meet their needs more readily

Requirements

• Excellent communication skills, and a knack for data driven storytelling
• 3+ years professional experience in product management is required.
• An analytical thinker that is able to focus on leveraging data to make informed decisions.
• Able to translate complex information into easy-to-understand concepts
• Excellent communicator, comfortable working with multiple stakeholders.

Nice-to-haves

• Prior experience as a product analyst or product owner in digital data field with Agile/SAFe experience is a plus
• Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus.
• Creative thinker able to re-envision existing processes to support new product development and product improvements.

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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