[Remote] Call Center Associate I

Note: The job is a remote job and is open to candidates in USA. Brightstar Lottery is a global leader in lottery innovation, delivering secure technology and comprehensive solutions for their customers. They are seeking a Call Center Associate to provide assistance and basic troubleshooting support for their equipment and systems.

Responsibilities

• Provide assistance and basic troubleshooting support for Brightstar Lottery equipment and systems
• Must reside within the state of Rhode Island
• Remote employees must have a high-speed internet connection with a hard-wired setup and a quiet, secure workspace
• The Call Center operates on two shifts (1st and 2nd) with paid shift differentials for qualifying hours
• Weekend availability (Saturday and/or Sunday) is required

Skills

• High School diploma or equivalent
• 1 year of customer service experience within a call center or comparable industry
• Ability to operate a computer and navigate through functions
• Basic data entry skills
• Solid oral and written communication skills
• Strong customer service skills
• 24 hours per day x 365 days per year call center availability
• Weekend availability (Saturday and/or Sunday) required
• All shifts available - 1st, 2nd and 3rd - shift differential offered for 2nd and 3rd shift

Benefits

• 401(k) Savings Plan with Company contributions
• Health, dental, and vision insurance
• Life, accident, and disability insurance
• Tuition reimbursement
• Paid time off
• Wellness programs
• Identity theft insurance

Company Overview