IT Systems Administrator-Associate
Independent Health is a company focused on fostering growth, innovation, and collaboration among its employees. They are seeking an IT Systems Administrator-Associate to assist with the operational support of PBD’s enterprise technology systems, ensuring system availability and integrity while enhancing the customer experience.
Responsibilities
- Perform daily monitoring, verifying the integrity and availability of PBD Core systems
- Verify completion of scheduled jobs such as backups, restores, patches, and automating recurring tasks
- Analyze and monitor technology incidents until final resolution. This will require collaboration with key IT partners when necessary to resolve
- Develop, modify, and support batch extracts and APIs and write custom programs using various programming languages
- Support IT upgrades, enhancements, new functionality, capacities, performance, cost-effectiveness, and business integrations
- Utilize procedures and standards to ensure operational consistency and update documentation as required
- Maintain records on repairs, downtime, and configuration changes
- Administer server operating systems including performance monitoring, troubleshooting, and preventative maintenance
- Assist with disaster recovery and business continuity support
- Maintain service level agreements and measurements
Skills
- Associates degree required. Bachelor's degree preferred. An additional two (2) years of relevant experience will be considered in lieu of a degree
- One (1) year of experience in supporting computer systems and IT troubleshooting required
- Strong knowledge of object-oriented programming
- Experience with both relational and non-relational database management such as SQL
- Familiarity with ITIL standards and IT Security compliance standards and practices
- Ability to define problems, identify solutions, and follow through to completion
- Ability to work outside of core business hours which may include nights, weekends, and holidays
- Excellent customer service skills, including the ability to be empathetic, compassionate, responsive, resourceful, and conscientious
Benefits
- Full range of benefits
- Generous paid time off
Company Overview