National Disability Support

Sun Life is a leading provider of health benefits in Canada, dedicated to supporting the health care needs of millions of Canadians. The role focuses on assisting clients with disability claims through document indexing, claims setup, and various administrative tasks to ensure a high-quality service experience.

Responsibilities

• Indexing of incoming Disability documents received through various channels (email, fax, web, mobile, etc.)
• Setup of new claims on our Disability systems
• Perform various other administrative tasks such as plan member information updates, mailing of Life and Disability cheques and other letters, outreach to Plan Sponsors via phone and written correspondence to follow up for missing forms, etc
• Ensure a thorough review of the documents handled in order to produce a high quality work within the expected handling time
• Manage incoming volumes and engage in team effort to maintain service standards on a daily basis in order to meet client expectations
• Look for Continuous Improvement Ideas using process excellence methodology to improve performance, quality and productivity
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Establish internal business relationships to facilitate execution of work and provide a seamless customer experience

Skills

• Accuracy, precision and high attention to detail
• Be agile and able to adapt quickly to a fast-paced, high volume production environment
• Strong sense of ownership and accountability
• Model great work ethic with a positive can-do attitude
• Demonstrate decisiveness even in the face of ambiguity
• Work well within a team and independently
• Collaboration and knowledge sharing to ensure the success of the team and seize opportunities for growth
• Excellent organizational skills
• Critical thinking, strong analytical and problem solving skills
• Ability, comfort and aptitude with Microsoft Office, web-based applications, multi-screen navigation, with accurate keyboarding skills
• Bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide

Benefits

• Comprehensive benefits
• Wellness programs, benefits and health incentives
• Paid vacation based on experience and additional days to support family care and personal emergencies

Company Overview