[Remote] Client Service Representative
Note: The job is a remote job and is open to candidates in USA. Array is a company focused on client services, seeking a Client Service Representative to serve as the primary contact for clients. The role involves handling order onboarding, tracking, and preparation of subpoenas and authorizations, while providing excellent customer service and managing data entry tasks.
Responsibilities
- Customer Service: Onboarding orders, providing tracking numbers, and addressing client inquiries
- Subpoena/Authorization Preparation: Ensuring accurate and thorough preparation
- Data Entry: Proficiency in DAS and Excel for order management
- Timely Responses: Answering questions regarding timelines, service of process, and pricing quotes
- Specialized Knowledge: Understanding Notice to Consumer codes
- Familiarity with processes in each department, including accessing relevant websites (e.g., Secretary of State, Cal bar, Court branches)
- Knowledge of when subpoenas need to be domesticated to different jurisdictions
- Work from Home: The option to work remotely, if desired
- Extended Hours: While not mandatory, the ability to work extended hours is beneficial
- Focus: The ability to maintain concentration for extended periods
- Excellent Customer Service: Providing exceptional client interactions
- Attention to Detail: Ensuring precision in all tasks
- Thoroughness: Managing multi-step processes with care and diligence
- Multitasking Ability: Juggling various responsibilities effectively
- Responsiveness and Timeliness: Responding to client emails within one hour
Skills
- Proficiency in DAS and Excel for order management
- Understanding Notice to Consumer codes
- Familiarity with processes in each department, including accessing relevant websites (e.g., Secretary of State, Cal bar, Court branches)
- Knowledge of when subpoenas need to be domesticated to different jurisdictions
- Excellent Customer Service: Providing exceptional client interactions
- Attention to Detail: Ensuring precision in all tasks
- Thoroughness: Managing multi-step processes with care and diligence
- Multitasking Ability: Juggling various responsibilities effectively
- Responsiveness and Timeliness: Responding to client emails within one hour
- Ability to maintain concentration for extended periods
- The ability to work extended hours is beneficial
- The option to work remotely, if desired
Benefits
- Comprehensive Benefits
- 401k & Wellbeing Programs
- Paid Time Off & Holidays
- Professional Development & Career Growth Opportunities
Company Overview