IT Support Technician
WheelHouse IT is dedicated to providing top-notch support to its clients while fostering business growth. They are currently seeking an IT Support Technician to deliver remote and on-site support for various IT needs, ensuring exceptional customer service and technical assistance for clients of all sizes.
Responsibilities
- Provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations
- Work directly with clients and internal staff of varying technical abilities
- Contribute to the maintenance and enhancement of internal systems and customer-facing hosted and cloud environments
- Participate in projects when needed
- Contribute to improving the IT environment and providing exceptional customer service and support
Skills
- 1+ years of experience in supporting network connectivity and networking equipment for LAN/WAN topologies
- Experience with Microsoft Products (i.e. Office 365, Windows OS's)
- Experience with Microsoft Active Directory administration
- Experience with internet-related technologies, including registrars, SSL, and hosting providers
- Strong work ethic
- Attention to detail
- Problem-solving skills
- Ability to work well with others
- Local candidates only
- Technical certifications or training equivalent to A+ and Network+
- Prior experience in an MSP or support environment
- Familiarity with server hardware and related technologies such as RAID, iLO, DRAC, bare metal restores, and backup methods
- Experience with LabTech or similar RMM
- Experience with ConnectWise or similar PSA software
Benefits
- Medical, dental, and vision insurance
- Short-term and long-term disability insurance
- Life insurance
- 401K with company match
- Flexible work from home options
- Paid vacation
- A company-sponsored cell phone
- Performance-based bonuses
- Training
- Friday Happy Hours
- Quarterly major company events
Company Overview