Associate - Digital Product Management
American Express is a company with a long history of innovation and commitment to its customers. They are seeking an Associate in Digital Product Management to enable the best customer experience through a differentiated set of products and services, focusing on understanding customer needs and leveraging data insights.
Responsibilities
- Possess excellent organizational skills including attention to detail, handling and prioritization multiple priorities, managing tight timelines
- Strong work ethic with a global mindset
- Represent the team in development processes to gather new requirements, understand dependencies and impact, clarify the team capacity and timelines, and provide project status updates. Ability to work independently and within a team; good communication skills with a "can do" attitude toward creative problem solving
- Participate in Agile product development activities (Lean, SAFe, Kanban) including writing and refining features and user stories, documenting customer and technical flows, and validating software functionality
- Maintain a record of roadmap and execution strategies with the team by understanding the dependency, timeline, and prioritization and working & communicating closely with stakeholders
- Support delivery of key projects/product capability development efforts from ideation to launch and maintenance
- Assist in defining, measuring and reporting on metrics related to product launch, process efficiency and performance
- Be a passionate advocate for customers enabling our other product teams to meet their needs more readily
Skills
- Possess excellent organizational skills including attention to detail, handling and prioritization multiple priorities, managing tight timelines
- Strong work ethic with a global mindset
- Represent the team in development processes to gather new requirements, understand dependencies and impact, clarify the team capacity and timelines, and provide project status updates
- Ability to work independently and within a team; good communication skills with a 'can do' attitude toward creative problem solving
- Participate in Agile product development activities (Lean, SAFe, Kanban) including writing and refining features and user stories, documenting customer and technical flows, and validating software functionality
- Maintain a record of roadmap and execution strategies with the team by understanding the dependency, timeline, and prioritization and working & communicating closely with stakeholders
- Support delivery of key projects/product capability development efforts from ideation to launch and maintenance
- Assist in defining, measuring and reporting on metrics related to product launch, process efficiency and performance
- Be a passionate advocate for customers enabling our other product teams to meet their needs more readily
- A positive attitude, a proactive mindset, with an eagerness to learn
- A analytical thinker that is able to focus on leveraging data to make informed decisions
- Able to translate complex information into easy-to-understand concepts
- Creative thinker able to re-envision existing processes to support new product development and product improvements
- Excellent communicator, comfortable working with multiple stakeholders
- Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
- Hands-on experience with HIVE, SQL and Splunk is preferred
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview