Dubuque Hiring Event

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The Care Team Representative role involves providing excellent service to callers regarding claims across multiple lines of business, ensuring a smooth claims process and addressing customer inquiries effectively.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed
• Attendance during scheduled work hours is required
• Performs other duties as assigned

Skills

• High school diploma or GED required
• One (1) year customer service experience or equivalent combination of education and experience required
• Excellent verbal and written communication skills
• PC literate, including Microsoft Office products, Windows environment
• Must meet minimum typing requirements
• Strong organizational skills
• Good interpersonal skills
• Ability to multi task in fast paced environment
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
• Ability to work in a team environment and/or independently
• Ability to meet or exceed Performance Competencies
• Ability to meet all attendance expectations
• Credit security clearance, confirmed via a background credit check, is required for this position
• Inbound call center experience preferred

Benefits

• Medical
• Dental
• Vision
• 401k and matching
• PTO
• Disability and life insurance
• Employee assistance
• Flexible spending or health savings account
• Other additional voluntary benefits

Company Overview

Company H1B Sponsorship