[Remote] Investigation Analyst I

Note: The job is a remote job and is open to candidates in USA. ADC LTD NM is seeking an Investigation Analyst I responsible for processing background investigations from field investigators. The role involves analyzing case queues, ensuring customer requirements are met, and maintaining professional relationships with team members.

Responsibilities

• Model ADC LTD NMs core values, policies and procedures and ensure that the same are supported at all times
• Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting
• Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met
• Maintain a working knowledge of customer requirements and best practices
• Identify missing leads, requirements and write-offs
• Work with investigators, ADC LTD NM personnel and management to resolve issues
• Organize time and resources based on due dates to ensure timely completion of investigations
• Submit investigations through the PSID closed case transmission process without error
• Track and log investigation progress and completion
• Maintain a working knowledge of Roadrunner
• Quickly troubleshoot issues as they arise
• Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors
• Request training as needed from their supervisor, PSID quality program lead or ADC LTD NM Training Department
• Assist with projects and process improvement at the direction of their supervisor
• Coordinate with PSID and ADC LTD NM personnel as necessary
• Perform all other duties as assigned

Skills

• High school diploma or GED equivalent
• Ability to maintain a professional demeanor
• Familiarity with Microsoft Excel and computer databases
• Proficiency in common workplace hardware and software
• Excellent organization and prioritization skills
• Strong analytical skills and detailed-oriented
• Strong verbal and written communication skills
• Highly technical writing, proofreading, and editing skills
• Strong customer service and interpersonal skills
• Extensive knowledge of ADC LTD NM contracts and contractual requirements
• Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication
• Thorough understanding of ADC LTD NM investigative process and procedures
• Familiarity with federal and ADC LTD NM security standards
• Employment is contingent upon the successful results of a background check and drug screen
• Must be able to obtain an interim clearance and/or appropriate agency approvals
• Must be able to maintain active Top-Secret clearance and all agency approvals required of their position
• Active Top Secret Clearance is a plus

Benefits

• Full benefit package as outlined per ADC policies and procedures.

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