[Remote] Account Manager, Expansion

Note: The job is a remote job and is open to candidates in USA. Roofr is a customer-focused company that creates innovative CRM solutions for the roofing industry. They are seeking an Account Manager to oversee a large portfolio of customer accounts, driving revenue growth through upselling and cross-selling while ensuring customer satisfaction and retention.

Responsibilities

• Manage a portfolio of 1,000+ customer accounts, who are all at different points in their journey with Roofr
• Act as the primary commercial owner of your accounts, responsible for both customer success and revenue expansion
• Develop and execute proactive strategies tailored to each segment of users with the goal of ensuring each customer gets the most value they can out of Roofr’s solutions
• Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR)
• Proactively address churn risks to ensure high retention and customer satisfaction
• Collaborate with Account Executives, Implementation, Revenue Operations and Customer Support teams to ensure a seamless customer experience
• Work closely with the Implementation team to ensure smooth account set-up and ongoing account health
• Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS)

Skills

• 1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment
• Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows
• Demonstrated success driving revenue through upsell, cross-sell, or expansion sales motions
• Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams
• A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies
• Strong understanding of key metrics, such as MRR, churn, retention, and NPS
• Excellent communication skills and a customer-centric mindset

Benefits

• 1st week of employment is mandatory PTO!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
• RRSP/401k match
• Generous Parental Leave policy
• We host an annual company retreat with great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!

Company Overview