Program Administrator, Volunteer Recruitment and Engagement
DOROT is a nonprofit organization dedicated to enhancing the lives of older adults through volunteer programs. The Program Administrator, Volunteer Recruitment and Engagement will support the Volunteer Services team by overseeing volunteer onboarding and engagement initiatives, ensuring effective recruitment and program delivery.
Responsibilities
- Be a thoughtful contributor to the Volunteer Services team, helping to meet department goals and to ensure excellence in operations and program delivery
- Act as the first point of contact for the Volunteer Services Team by answering inquiries from prospective and existing volunteers through a centralized email account and responding to general inquiries via phone
- Play an integral role in volunteer onboarding by:
- Ensuring orientation script and slides are up to date
- Co-facilitating Orientation and Information sessions on a monthly or bimonthly basis
- Completing data entry and follow up with prospective volunteers following each session
- Processing clearance of background checks for new volunteers
- Communicating regularly with program staff to share updates about prospective volunteers’ onboarding progress
- Post volunteer and college internship opportunities on local and national recruitment websites
- Assist with Package Delivery follow‑up, including reviewing volunteer feedback, routing key information to appropriate colleagues, and sharing event photos with Marketing
- Interview college intern applicants, schedule internship orientations and assist with candidate communication
- Assist with volunteer and college intern recruitment by representing DOROT at recruitment fairs, as needed
- Execute internal processes that ensure the timely and targeted collection of metrics and narratives aligned with program goals and grant deliverables
- Collect and track constituent information and program participation, import relevant information into DOROT’s database (Salesforce platform), and maintain accurate and thorough records, spreadsheets, and program files
- Assist with planning Volunteer Appreciation events
- Complete other projects as assigned
Skills
- A minimum of 1 year of professional experience and/or related experience working with volunteers, older adults, and/or non-profit organizations
- Demonstrated ability to proactively solve problems and to work independently and as a collaborative team member
- Passion, warmth and sensitivity for DOROT's mission
- Strong organizational, administrative, and multi-tasking skills with keen attention to detail
- Exceptional customer service skills
- Clear written and verbal communication skills
- Proficient in use of MS Office Suite, primarily Word and Excel
- Experience with Salesforce data entry and knowledge of databases a plus
- Comfort learning new online tools, including JotForm
- Ability to work 10-12 evenings and 4 Sundays per year for volunteer orientations/events and agency-wide Package Delivery programs per year
Benefits
- Generous time off. DOROT offers 20 days of vacation per year, 10 paid Federal holidays and up to as many as 13 paid Jewish holidays, as well as early office closures on Fridays. We also provide fully paid Parental Leave and other generous Leave policies.
- Healthcare benefits. Medical, vision, dental, short-term disability, life insurance, and more. We offer a choice of benefits to ensure that you and your family are taken care of.
- Support to plan for your future. DOROT currently offers all employees an opportunity to participate in the 403(b) Retirement Savings Plan immediately upon hire. Additionally, DOROT will make discretionary quarterly contributions to eligible employees’ 403(b) Retirement Savings Plan in the quarter following completion of 2 years of service with eligibility for increasing contributions for employees with more than 5 and more than 10 years of service.
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