Benefits Coordinator - Marietta, GA

Lockton is one of the nation’s leading benefit communication firms, and they are seeking a Benefits Coordinator to support Wellstar Health Systems. The role involves serving as a liaison between the client’s HR department and employees, managing benefit-related inquiries, and providing a variety of benefit services.

Responsibilities

• Represents BCInsourcing as an ambassador to Wellstar Health Systems by cultivating effective business relationships and maintaining rapport with all case partners and the client’s employees
• Serves as a liaison between the client’s Human Resources department, employees, BCInsourcing, and benefit carriers
• Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and make client recommendations
• Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of: qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments, and applications and varied assistance programs
• When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing
• Investigate and self-resolve benefit-related concerns, including enrollment, deduction, billing, and claim issues
• Responds to employee and carrier inquiries in a timely and accurate manner
• Accurately tracks employee services and client support in appropriate systems
• Performs all other duties as requested by BCInsourcing

Skills

• High School Diploma/GED equivalent and/or related work experience equivalency
• Proven experience operating in Microsoft Excel
• Must Have Previous Experience In HR/Benefits To Be Considered
• Proven professional user experience operating in a HRIS payroll/benefit system, or Client Relationship Management (CRM) system
• Professional experience demonstrating client service skills while multi-tasking and working with strict deadlines
• Demonstrate self-driven outcomes with little supervision
• Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes
• Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance
• Working knowledge administering leave of absence, retirement, health and wellness and/or financial wellness

Benefits

• Paid training and ongoing professional development
• Company-provided equipment
• Comprehensive medical, dental, and vision coverage, including a wellness program
• Additional voluntary benefit options
• 100% employer-paid benefits
• 401(k) retirement plan with company match
• Pet insurance
• Immediate vacation accrual
• Paid holidays, effective upon hire, including:
• – 11 company-observed holidays
• – 2 floating holidays
• – 2 personal days
• – 2 volunteer days
• Employee referral bonus program

Company Overview