[Remote] Field Service Engineer - Los Angeles

Note: The job is a remote job and is open to candidates in USA. Agilent Technologies is a leading company that supports scientists in making discoveries that enhance the quality of life. The Field Service Engineer will be responsible for the installation, maintenance, and repair of Agilent instruments at customer laboratories, ensuring optimal operation and customer satisfaction.

Responsibilities

• Install and optimize hardware, software, and network products and configurations at customer sites
• Diagnose and resolve product performance problems to ensure optimal operation
• Perform maintenance and repair services to keep systems running smoothly and in line with assigned metrics, processes, and procedures
• Drive customer satisfaction through communication, attention to detail, proactive actions, and timely escalations as needed. Advise customers on preventive maintenance and configurations to enhance product performance
• Respond proactively to potential equipment or software issues to prevent unplanned interruptions to customers' business operations
• Deliver fully integrated solutions, including peripherals, communications, operating systems, and applications software (note: design is not included)
• Serve as an internal resource on technical issues and manage product escalations
• Collaborate with Agilent teams such as Support, Sales, Marketing, and R&D to provide comprehensive solutions to customers
• Deliver internal technical training and maintenance seminars and workshops for field engineers or customers. Train other field engineers or customers as needed
• Calibrate equipment on-site for large volume customers
• Qualify leads to support sales efforts
• Consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include proof of identification, certification to perform required work, and adherence to customer health and safety standards

Skills

• Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites
• Minimum requirements include military training, an associate degree, or some college with major coursework in electronics, or previous work experience in a related field
• 1-2 years of experience with troubleshooting and problem-solving experience
• Candidates with good verbal and written communication skills
• This position requires transportation to support customers
• Applicants must have their own means of transportation for mileage reimbursement if a company vehicle is not provided
• Must enjoy visiting customers, and that may include occasional overnight stays if needed
• You must have a valid driver's license
• A Bachelor's degree in the science or engineering field – e.g., chemistry, analytical, biomedical, or equivalent education and work experience is preferred

Benefits

• Eligibility for bonus
• Stock
• Benefits
• Reimbursement for personal vehicle usage

Company Overview

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