Entry Level - Customer Success Manager
Acrisure is a global fintech leader empowering millions of businesses and individuals with solutions to grow boldly forward. They are seeking a Product Success Specialist to help Agency Partners unlock the full value of their technology stack, providing comprehensive training and hands-on experience to build a strong foundation for a career in Customer Success.
Responsibilities
- Drive Adoption & ROI: Help Agency Partners use Acrisure’s technology ecosystem effectively
- Educate & Enable: Deliver onboarding programs, training sessions, and learning content that simplify complex tools
- Support & Troubleshoot: Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly
- Build Relationships: Foster trust and long-term partnerships with Agency Partners
- Collaborate Cross-Functionally: Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs
- Measure Success: Track adoption, usage, and satisfaction of metrics to ensure impact
Skills
- Bachelor's degree or 1–2 years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles
- Strong communication and problem-solving skills
- Passion for technology and helping customers succeed
- Ability to learn quickly and adapt in a fast-paced environment
- Basic proficiency in Microsoft Office or Google Workspace; familiarity with CRM tools is a plus
Benefits
- Comprehensive training and mentorship to help you succeed.
- Clear career growth paths within Customer Success and Product Enablement.
- Collaborative and supportive team environment.
- Competitive salary and benefits package.
Company Overview