[Remote] Implementation Specialist, US

Note: The job is a remote job and is open to candidates in USA. Branch is a leading provider of engagement and performance mobile SaaS solutions. As an Implementation Specialist, you will work with global brands to implement mobile technology into their marketing stacks, combining hands-on implementation with strategic communications and project management.

Responsibilities

• Plan & execute the end-to-end onboarding implementation of Branch’s technology into the mobile applications and tech stacks of large global enterprises
• Lead in-person & remote technical workshops with customer’s engineering, marketing & product teams on Branch’s technical capabilities and integration processes
• Leverage your understanding of mobile and web technology to help customers execute their desired use cases and discover new custom use cases
• Flex project management skills to build, manage, deliver project plans internally and externally
• Work with customers and internal stakeholders to deliver technical service throughout the entirety of the customer lifecycle
• Interact with customers in person, over phone, and via email/Slack to answer technical questions and provide support
• Deep dive into configurations to investigate, debug and resolve implementation issues, ensuring a seamless go-live experience
• Develop business cases and performance reports that quantify the Branch Value Proposition and showcase early campaign wins to executive stakeholders
• Partner closely with Branch Product and Engineering teams to share customer feedback, influencing the product roadmap to drive higher platform adoption

Skills

• Problem-solving skills around technical, product, and business questions
• Project management experience
• Ability to manage multiple projects & deliverables running in parallel timelines
• Ability to understand & clearly communicate details behind Branch's SDK & SaaS products with technical & non-technical customers
• Excellent verbal communication and writing skills
• Intellectual curiosity, outstanding work ethic that can create value with minimal direction
• Bachelor's degree in Computer Science (or comparable experience)
• Experience pulling & manipulating data & logs using SQL
• Experience using productivity tools like: JIRA, Charles Proxy, Chrome Developer Tools, etc
• 0-2 years experience in Mobile and/or SaaS industries (ideally in a customer-facing role)
• Experience with 3rd party SDK and Analytics solutions: mParticle, Segment, Adobe Launch, Adobe Analytics, Google Analytics, Google Tag Manager

Benefits

• Comprehensive benefits package
• Health and wellness programs
• Paid time off
• Retirement planning options
• Potential equity

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