Digital Banking Specialist I

Bankers Trust is a community-focused financial institution that values meaningful work and employee development. The Digital Banking Specialist I will support Digital Banking functions, including processing online banking registrations and providing customer service for digital banking products.

Responsibilities

• Process pending new consumer online banking registrations, maintenance requests, bill pay registrations, and bill pay temporary and permanent limit updates (ensuring appropriate approvals are received)
• Open, monitor, and process cases for bill pay and People Pay disputes (according to Reg E requirements as applicable)
• Process any business and consumer Digital Banking new setups or maintenance requests. Send out welcome emails and login instructions for all new setups
• Process Repo sweep file and sweep confirmations
• Pull reports and submit daily settlement requests for Bill Pay Consolidation f/k/a E-Lockbox service
• Review and approve/decline mobile banking deposit exceptions during closing shift
• Process reconcilements of various Digital Banking General Ledger and deposit accounts
• Answer internal and external phone calls and provide customer support for all functions processed by the Digital Banking team, including assisting customers with troubleshooting any issues they may experience
• Process other miscellaneous functions, including scanning, address changes, and filing
• Process various month end tasks, including reconcilements and reports
• Complete special projects and other duties as assigned

Skills

• At least one year of previous experience in customer service, bank operations, and/or Digital Banking product experience required
• Strong understanding of financial institutions, payment processing flows (especially electronic payments) and the financial networks for processing
• Extensive knowledge of any applicable digital payment regulations
• Two-year post-secondary degree/specialized study preferred OR an equivalent combination of education and experience
• College background preferred

Benefits

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Paid Parental Leave
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

Company Overview