Product Operations Specialist
Kikoff is a FinTech unicorn dedicated to providing affordable financial tools for consumers. The Product Operations Specialist will support the company's product experiences through operational tasks, user research, and collaboration with cross-functional teams to enhance product quality and customer experience.
Responsibilities
- Perform daily/weekly/monthly business critical operational tasks with high accuracy and consistency
- Support user research and interviews to help scope early product ideas and identify opportunities for improvement
- Review and troubleshoot escalated customer issues, perform bug-bashing with product team, and dogfooding to uncover root causes and collaborating with Product/Engineering to ensure issues are resolved and product quality improves
- Support Product, Engineering, and CX teams during product releases, ensuring smooth communication, quality checks, and validation support as needed
- Document issues clearly and maintain organized operational workflows, contributing to shared team knowledge and repeatable processes
Skills
- 0–1 years of experience in operations, tech, customer support, product, or similar environments (internships, projects, or coursework welcome)
- Strong attention to detail and comfort performing accuracy-dependent, repeatable tasks
- Experience identifying or diagnosing issues using structured problem-solving approaches
- Strong written communication skills for documenting issues and collaborating with cross-functional partners
- Organized, reliable, and comfortable owning day-to-day responsibilities that keep products and processes running smoothly
- Curiosity for how products work under the hood and eagerness to learn technical debugging basics
- Basic programming experience (SQL, Python, etc)
Company Overview
Company H1B Sponsorship