Information Technology Support Specialist
Ashton Solutions is a fast-growing MSP servicing businesses across the Northeastern Ohio Region, seeking an IT Support Specialist to join their collaborative team. The role involves troubleshooting a variety of end user environments and providing hands-on technical support to enhance career growth.
Responsibilities
- Support common business applications (O365) via email, phone, and on-site support for 100+ SMB’s
- Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)
- Troubleshoot a wide variety of on-premises and cloud environments
- Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issue
Skills
- Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
- Confidence and commitment to top-tier customer service in a fast-paced environment
- Ability to stay organized and follow tasks through to completion with accuracy
- Willingness and ability to learn new applications and skills
- 0-2 years of hands-on PC support experience
- Office 365 experience
- A general knowledge of different hardware platforms, cloud services, and line of business applications
Benefits
- Retirement plan
- PTO
- Health insurance benefits
- Bonus plan
- Hybrid work schedule (up to 2 days remote) after training completed
- Friendly, people-focused management and technical mentors
Company Overview