[Remote] Customer Service Representative (Bilingual Creole Required)

Note: The job is a remote job and is open to candidates in USA. Early Learning Coalition of Palm Beach County, Inc. is seeking a compassionate and dedicated Customer Service Representative to join their mission to empower families. In this role, you will be the first point of contact for callers, handling a high volume of inbound calls and providing support and resources to families and providers in the community.

Responsibilities

• Handling a high volume of inbound calls with professionalism and empathy
• Scheduling appointments and responding to client and provider inquiries
• Providing general information on available community resources
• Accurately gathering details and entering information into various databases
• Managing email communication and updating records
• Assisting providers with questions or requests

Skills

• Bilingual proficiency in English & Creole– Required (read, write, speak)
• Minimum 6 months of call center or customer service experience, especially with high call volume
• Strong verbal and written communication skills
• Excellent data entry and typing skills (swift and accurate)
• High reliability with consistent attendance and punctuality
• Ability to handle confidential information with sensitivity
• Compassionate, empathetic mindset with a customer-first approach
• Strong customer service and communication skills
• Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues
• Associate Degree preferred

Benefits

• Opportunity to make a real impact in the lives of children and families.
• Collaborative, mission-driven team environment
• Competitive pay, benefits and opportunities for growth.

Company Overview