Bilingual Customer Service Representative
Europ Assistance Canada is part of the Generali Group and is seeking a Bilingual Customer Service Representative to join their Travel and Assistance team. The role involves providing service to clients, supporting sales efforts, and ensuring a superior client experience in the Travel Insurance industry.
Responsibilities
- Provide service to clients with existing policies as well as assist in new business generation
- Provide support to our sales team in maintaining and growing servicing of existing policies profitable books of Travel Insurance
- Provide pre and on-trip advice
- Demonstrate the ability to organize and prioritize work effectively
- Strong attention to detail
- Takes personal accountability for delivering superior client experience including effective problem solving
- Responsible for communicating in a collaborative team with team members and managers
- Interact with clients to provide clear and concise answers to their inquiries
- Demonstrate commitment by taking ownership and accountability of the client and their inquiries
- Protects the client’s privacy and confidentiality according to the established guidelines
- Professional and positive attitude is required
- Assist in other claims areas when required
Skills
- Post secondary education
- Fluency in French required
- Superior oral and written communication skills
- Knowledge of travel insurance products
- Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency
- Strong attention to detail
- Takes personal accountability for delivering superior client experience including effective problem solving
- Responsible for communicating in a collaborative team with team members and managers
- Interact with clients to provide clear and concise answers to their inquiries
- Demonstrate commitment by taking ownership and accountability of the client and their inquiries
- Protects the client's privacy and confidentiality according to the established guidelines
- Professional and positive attitude is required
- Previous experience is preferred
Benefits
- 8% bonus
Company Overview