Client Services Support Analyst
Precision AQ is focused on transforming the way customers connect through data science and analytics. The Client Services Support Analyst will be responsible for supporting the development and deployment of Access Genius, a market access pull-through solution, by collaborating with clients and team members to gather requirements, manage projects, and ensure client satisfaction.
Responsibilities
- Collaborate with mentors and leadership to understand “why” and “how” to best initiate projects to facilitate learning and career growth
- Develop understanding of Managed Markets and payer data to improve client engagement and project management capabilities
- Responsible for collecting business requirements based on client input and testing of product offerings
- Responsible for project plan development, execution and maintenance. Collaborate with team members to communicate project accomplishments, risks and mitigation plans to keep project delivery on track
- Facilitate requirements for creative design and Medical, Legal, Regulatory (MRL) submissions processes
- Develop competency in client MRL review systems and approval processes
- Coordinate meetings with Engagement, Business Intelligence and Application Teams and/or key content experts as necessary
- Manage the client inquiry process to ensure client satisfaction
Skills
- Bachelor's degree
- Availability to work Eastern Standard Time and potentially outside the company's standard hours of operation when necessary
- Internet connection that will support working on large files, video and audio calls
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to travel up to 5%
- Project Coordination experience
- Detail oriented self-starter with strong organizational and communication skills
- Project Management Software
Benefits
- Discretionary annual bonus
- Health insurance
- Retirement savings benefits
- Life insurance
- Disability benefits
- Parental leave
- Paid time off for sick leave and vacation
Company Overview