Phone Advocate (Evening Shift) — Remote

Job Type Full-time Description Since 1996, The National Domestic Violence Hotline has answered the call to support and shift power back to those affected by relationship abuse. As the only national provider available 24/7/365 via call, chat, and text, we are committed to shining a light on domestic violence by advocating for survivors, offering hope in moments of crisis, and promoting healthy relationships for all. From our confidential crisis hotline to our unprecedented data on domestic violence and prevention programs like love is respect, The Hotline is active at every level, working toward a future where all relationships are positive, healthy, and free from violence.

Our Mission

We answer the call to support and shift power back to those affected by relationship abuse About The Role As an Advocate, you will be at the heart of our mission, responding to incoming calls from survivors, supporters, service providers, and the public. You’ll provide anonymous and confidential services, including: Offering compassionate emotional support to those in crisis. Sharing vital information and resources to empower callers. Exploring options to enhance safety and restore power to those affected by abuse. Connecting individuals with the tools and referrals they need to build lives free from violence. This position is work-from-home ; however, only candidates residing in the Atlanta metro area will be considered for this role. Shift: This role requires working 2:45 p.m. – 11:15 p.m. ET . Advocates are scheduled either Sunday–Thursday or Tuesday–Saturday . During the interview process, you’ll have the opportunity to select the schedule that works best for you. Why Join Us? Make a Meaningful Impact: Create real, lasting change in the lives of individuals and families across the United States every day. Mission-Driven Culture: Be part of a supportive, collaborative team committed to building a future where all relationships are healthy. Professional Growth & Training: Build valuable skills through training and hands-on experience in crisis intervention, advocacy, and trauma-informed care. Work-From-Home with Full Support: This is a work-from-home position for Austin, TX residents only. We provide the equipment you need to succeed, including a computer, monitor, and headset, while keeping you connected to your local team. Be Part of the Change: Your work at The National Domestic Violence Hotline supports individuals nationwide and contributes to the broader movement to end relationship abuse and create healthy, violence-free communities. Training Information The Hotline provides three weeks of fully remote training via Zoom . Training is mandatory for this position. Attendance is required each day, and participants must remain on camera throughout all sessions. Please note that time off cannot be approved during the training period. Dates: Monday, April 13 – Friday, May 1, 2026 Schedule: Monday–Friday, 10:30 a.m. – 7:00 p.m. ET Essential Duties & Responsibilities Provide advocacy services on The Hotline’s Crisis Intervention Model, including safety assessment, education, and referrals to contacts as appropriate. Utilize critical thinking and strategic questioning skills to assess and appropriately respond to contacts. Consistently and accurately collect and record required caller information into the database system. Actively maintain a basic understanding of the dynamics of intimate partner violence and healthy relationships. Respond with compassion and awareness to people of various backgrounds. Communicate with integrity with all members of The Hotline staff and contacts. Utilize resilience strategies to deal with stressful situations, and to navigate contact crisis situations. Comply with The Hotline’s confidentiality policy and respect the confidentiality of all. Attend required meetings and training, including, but not limited to, team meetings and all staff meetings. Adhere to the assigned schedule, which requires availability during inclement weather and assigned holidays to ensure 24/7 hotline coverage. Be accountable and dependable, as it pertains to at-home work responsibilities, and in-person activities as needed.

Requirements

Education & Experience Required High school diploma or equivalent required. At least one year of continuous professional experience in customer service, social services, call center environments, or related roles. Strong computer skills required, including proficiency with Microsoft Windows, Office 365, and Zoom Meetings. Knowledge, Skills, & Abilities Working knowledge of intimate partner violence and healthy relationships. Demonstrated ability to respond with empathy and compassion to victims in crisis situations. Excellent verbal and written communication skills Team-oriented, respectful, and approachable to contribute toward building strong working relationships.

Preferred Qualifications

Bilingual in English and Spanish Other Requirements/Working Conditions This position is based in Apply tot his job Apply To this Job