Manager, Openings & Conversions

Job Description:

• Act as a corporate resource for hotel openings & conversions, focusing on training and supporting hotels in Food and Beverage, Rooms, Brand Standards, Quality Assurance, Brand Programs, and Operational Efficiencies.
• Deliver on-site training for hotels that require operational improvements, as directed by the Regional VPs of Operations, VP of Openings & Conversions, and the Director of Openings & Conversions.
• Host and manage pre-opening, Conversion, and de-flag calls for all assigned hotels.
• Liaise with property RVPs, document call details, and distribute notes for follow-up. Upload all relevant documentation to Pacer.
• Host virtual HyBar training for assigned openings, collaborating with design services, project services, engineering, and operations to ensure the hotel opening is on track and identify adjustments as necessary.
• Schedule and conduct conference calls with hotels and vendors to review Food and Beverage Brand Approved Products, training schedules, and operational progress during the pre-opening phase.
• Develop training schedules tailored to each hotel opening and arrange discussion calls with hotels to confirm their readiness.
• Guide hotels in implementing Brand Programs, F&B updates, and in managing relationships with approved vendors and brand-approved products.
• Monitor the critical path toolkit for the hotel opening, communicate with hotels to ensure milestones are being met, and adjust plans when necessary.
• Collaborate closely with the hotel’s executive team, management companies, owners, Project Services, IT, Vendors, and on-site Project Management during the hotel opening week to ensure everything is running smoothly.
• Update and edit content on HyattConnect and Pacer, ensuring all departmental resources are current and easily accessible to relevant teams.
• Work closely with Operations leads to update F&B guides, recipes, setups, equipment, and food training materials.
• Demonstrate a strong commitment to Hyatt's core values throughout the role, ensuring that the company’s standards and culture are reflected in the work done.
• Strong organizational and communication skills for managing multiple tasks, calls, and timelines. Leadership and mentoring abilities to support hotel teams and improve operational performance.

Requirements:

• 4+ years minimum in position of Department Head, Assistant Director of Operations, Assistant General Manager, or General Manager or Director of Operations/Rooms (Full-Service Hotel experience preferred).
• Hotel Opening Experience in either Assistant Director of Operations, Department Head, or General Manager Role, or Director of Operations/Rooms (Full-Service Hotel experience preferred).
• 4+ years’ hands-on experience in Food and Beverage and Rooms operations.
• ServSafe
• Alcohol Awareness Training or equivalent.
• Training Certification (Train the Trainer).
• 4-year College Degree or Equivalent experience.
• Working knowledge of Hyatt PMS, POS (Simphony and Infrasys), HotSOS, BOB/HyGEO, and other hotel systems.
• Proven training experience, including one-on-one or group training, and hands-on experience in hotel or classroom environments.

Benefits:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

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