Digital Account Manager

Insense is an all-in-one platform for UGC production, influencer collaborations, and affiliate campaigns, trusted by 2,000+ mid-sized brands. Alongside our SaaS platform, we offer a Managed Service, where our team oversees end-to-end influencer campaigns, from creator sourcing to content production and paid amplification. Insense is an official partner of TikTok and Meta. Founded in 2016, we are a remote-first company of 50+ people from 13 countries. Our two-year ambition is to become a first-choice creator content & ad platform for e-commerce in the USA. And we are inviting you to join us on this exciting journey! Hey there! We’re looking for a proactive, client-focused, and highly organized Account Manager to join our Managed Service team. You’ll be the main point of contact for clients, ensuring their UGC and influencer marketing campaigns run smoothly from onboarding to final delivery. This role blends client relationship management, project coordination, and digital marketing execution, working closely with our Influencer Marketing Managers, Creative Strategists, Motion Designers, and Paid Media Specialists. If you thrive in a fast-paced environment, love building strong client relationships, and have a deep understanding of digital marketing and influencer campaigns, this role is for you! This role is full-time, fully remote, and requires availability from 9 am to 6 pm EST. About us Insense, an official creative partner of TikTok and Meta, is a SaaS-enabled marketplace that connects brands with the creators to produce visual assets that win in the paid social. Founded in 2016, we are a remote-first company of 50 people from 13 countries. Our two-year ambition is to become a first-choice creator ad & content platform for e-commerce in the US. And we are inviting you to join us on this exciting journey! ‍ Who are we looking for? Required:

• 2+ years in account management, client success, or project management, ideally in an agency, influencer marketing, or digital marketing role.
• Strong digital marketing expertise, including influencer marketing, UGC, and paid social.
• Exceptional project management & organizational skills—able to handle multiple campaigns at once.
• Excellent client communication & relationship-building skills—proactive, empathetic, and solutions-driven.
• Comfortable working in a fast-paced, collaborative environment with cross-functional teams
• Detail-oriented with a problem-solving mindset, ensuring campaigns run smoothly from start to finish.

Bonus points:

• Experience working in a startup or fast-growing company.
• Familiarity with influencer marketing platforms or paid media strategies.

Responsibilities

Client Relationship Management & Growth:

• Act as the main point of contact for clients, ensuring an outstanding experience from onboarding to campaign execution.
• Build strong, trust-based relationships with clients by understanding their objectives and consistently delivering value.
• Proactively address client concerns, solve challenges, and ensure high satisfaction and retention.
• Identify upsell & cross-sell opportunities, helping clients scale their influencer marketing efforts.

Campaign & Project Management:

• Oversee the end-to-end execution of influencer campaigns, ensuring projects stay on track and exceed expectations.
• Coordinate with Influencer Marketing Managers to source and match creators to campaigns.
• Manage campaign timelines, budgets, and deliverables, ensuring smooth collaboration between internal teams and clients.
• Maintain clear and timely communication with clients and internal stakeholders.

Digital Marketing & Paid Social Execution:

• Guide brands in developing high-performing ad creative concepts for influencer marketing and paid social campaigns.
• Collaborate with Creative Strategists and Motion Designers to refine briefs and provide actionable feedback.
• Work closely with the Paid Media Specialist to ensure content is optimized for performance marketing objectives.

Content Delivery & Post-Production Oversight:

• Work with creators to ensure high-quality content production that meets brand guidelines.
• Coordinate with motion designers to ensure smooth post-production and final creative asset delivery.
• Provide structured feedback to creators and the production team to refine content.

What we offer

• Forever remote role
• Work from anywhere
• Salary in USD commensurate with your experience and location
• + 15 days off + US holidays
• International exposure to global clients and employees in AMER + EMEA
• Professional growth opportunities - cultivate your knowledge in influencer marketing, e-commerce, and paid social

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