Key Account Manager/ ULTA / Nordstrom

Join our fast-growing beauty brand and become an essential member of our Sales team as we continue to expand our presence with two of our most important retail partners: ULTA and Nordstrom. We are looking for a thoughtful, highly organized Key Account Manager who is passionate about clean beauty, loves working collaboratively, and brings a deep sense of ownership to every detail. This role is all about execution–turning ideas into action through thoughtful account management, clear retailer communication, and reliable day-to-day business reporting. You’ll play a key part in ensuring our strategic plans come to life smoothly and successfully, helping deliver best-in-class experiences for our retail partners and our customers. If you thrive in a dynamic environment, enjoy building relationships, and are motivated by seeing your work make a tangible impact, you’ll feel right at home here.

Responsibilities

• Execute on key account plans and strategies, promotional programs, seasonal initiatives, and launch workflows with precision and timeliness.
• Serve as the primary day-to-day contact for ULTA and Nordstrom merchants, operations partners, and cross-functional support teams, ensuring clear and proactive retailer and internal communication.
• Manage product assortment inclusive of all SKU setup, updates, forms, submissions, and item maintenance within retailer systems (e.g., ULTA Portal, Nordstrom forms).
• Collect and ensure timely delivery of meeting agendas, recaps and ensure on-time delivery and communication of all retailer deliverables, ensuring internal teams are aligned throughout.
• Coordinate cross-functional alignment for all retailer initiatives by managing timelines, deliverables, calendars, and workflow communication.
• Ensure timely circulation of retailer updates, program requirements, and action items to internal teams and confirm follow-through.
• Maintain accurate trackers, launch documents, promotional files, retailer forms, and executional tools to ensure operational accuracy and visibility.
• Support field and education partners with store-level updates, merchandising needs, and communication of retail priorities.
• Troubleshoot executional or operational issues identified through retailer communication and coordinate internal support where needed.
• Build strong, trust-based relationships with retailer partners through consistent communication, reliability, and attention to detail.

This job description is a summary of duties. It is by no means an all-inclusive list but a broad guide of expected duties and is subject to change.

• 3+ years of experience in account management, retail operations, or sales support, preferably within beauty, personal care, or CPG.
• Demonstrated ability to manage detailed timelines and complex workflows with exceptional attention to detail.

Experience working with major beauty retailers (ULTA, Nordstrom, Sephora, Target, etc.) strongly preferred.

• Strong written and verbal communication skills; confident managing daily retailer conversations and cross-functional coordination.
• Analytical skills with the ability to interpret weekly sales performance and identify executional opportunities or risks.
• Strong experience with Excel/Google Sheets, Powerpoint/Google Slides, Google Suite preferred.
• Highly organized, proactive, resourceful, and solutions-oriented.
• Comfortable operating in a fast-paced, growth-oriented environment.
• Must reside in the United States to be considered for this position (PST or CST time zones preferred).
• Please note that visa sponsorship is not available for this position.

Compensation: The anticipated salary range for this position is $75,000 - $110,000 per year. Actual salary will consider skills, qualifications, experience, and location.

What We Offer

• Medical, dental, and vision
• Flexible Spending Account (FSA)
• Quarterly wellness and technology stipend
• 401(k) match (up to 4%)
• New hire work from home stipend
• Up to 3 months of parental leave for eligible team members
• Flexible PTO
• Paid company holidays
• 4 days to volunteer per year

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