Enterprise Systems Analyst - Full Time - Remote (AK,AZ,So.CA, FL,NV,TX,WA,WY)

About the position The key role of the Enterprise Systems Analyst is to help improve system efficiencies, troubleshoot enterprise systems issues, and deliver new functionality to both the business units we support and the members that the credit union services. The underlying goal of the Analyst role is to partner with the business units to help improve the member experience. The Analyst is an independent role and will be expected to fully own and understand the enterprise systems they are assigned. They have the skill sets to troubleshoot system problems, test system changes and functionality, perform ad hoc report writing, and take ownership of researching and deploying system-related solutions for the business units. The Analyst will be expected to manage their daily workloads while serving on multiple project implementation teams.

Responsibilities

• Maintains both an in-depth, technical knowledge of the enterprise systems managed, plus a thorough understanding, and strong partnering relationship with the business units being supported, providing technical support to ensure business and technical issues are resolved timely and effectively. Finds and deploys solutions to fix issues, build efficiencies, and improve the member experience.
• Work with the business units in educating them on new functionality and product offerings available from vendors. Stay on top of software releases and ensure new functionality is vetted by the business units and deployed timely.
• Participate in analysis, design, system configurations, testing, and support of data management and integration solutions.
• Participate as Subject Matter Expert (SME) and team member on enterprise projects, often times participating in multiple concurrent projects.
• Provides technical leadership for evaluating and scoping new initiatives involving systems for the organization. Makes recommendations on feasibility and required resources. Serves as a liaison to business units to assist with matching system capabilities to department needs.
• Partner with systems vendors and insure they are aware of the strategic initiatives of the organization and that their development roadmaps stay aligned with credit union goals.
• Participates in special projects as directed by IT management.
• Treats all co-workers and members with respect. Supports and participate in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Maintains member and other sensitive information with confidentiality.
• Other related duties as assigned.

Requirements

• 3 years in the financial services industry as a Business or Systems Analyst
• 3 years project management experience leading and facilitating both IT projects and cross-functional business improvement projects
• 1+ year’s experience gathering user requirements for scoping exercises
• Experience implementing integrated business applications solutions
• Knowledge of information systems development and project management methodologies and techniques
• Strong understanding of the financial industry’s goals and drivers
• Excellent written, verbal and overall presentation skills
• Demonstrated analytical and troubleshooting skills
• Demonstrated ability to communicate with stakeholders, gather requirements, understand intricacies (interrelation between needs/wants, legal compliance, system capabilities, etc.) and develop thoughtful solutions.
• Proficient in a project management software tool
• Strong customer service skills
• Bachelor’s Degree or related experience in Computer Sciences, Information

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement

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