Health Advocate – Outbound Call Coordinator; Remote​/No Degree RQD CVS Health

Position: Health Advocate – Outbound Call Coordinator (Remote/No Degree RQD) CVS Health At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Is your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you! The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities. As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications. You will talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes. Schedule Monday through Friday, 8am – 4:30pm EST/CST Your key responsibilities are:

• Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills.
• Working through barriers that stand in the way of our members’ good health
• Delivering the best member experience through professional empathetic conversations
• Provide important education to members to help them make good health decisions that improve their health
• Accurately document conversations in the member’s health record

Your key abilities are:

• High-energy engagement to provide exceptional service
• Empathetic, curious, with an enthusiasm for learning
• Knowledge retention and recall answering questions and resolve issues
• Desire to understand and meet our members’ needs and elevate issues for resolution
• Speed and efficiency to meet business metrics and goals.
• Ability to handle pressure and to stay calm and positive in all situations
• Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.
• Ability to absorb and apply new and changing information.
• Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment

Required Qualifications

• Proficiency with Windows based applications
• High computer literacy, including ability to troubleshoot issues
• Professional communication skills
• Strong active listening and interpersonal skills
• Resides in eastern or central time zone

Preferred Qualifications

• Bilingual or multilingual candidates preferred.
• Experience with Pharmacy terms
• Experience with behavior change
• Experience with call center or outreach involving members/consumers
• 3 years’ experience in a healthcare setting
• Medical certification (certified nursing assistant, medical assistant, etc.)

Education High School Diploma or equivalent GED Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 – $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan

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• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit We anticipate the application window for this opening will close on: 12/03/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr Apply tot his job Apply To this Job