Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience in a Dynamic Retail Environment

At arenaflex, we're committed to providing our customers with the best possible experience in pharmacy services. As an Experienced Pharmacy Customer Service Associate, you'll play a vital role in delivering exceptional patient care and exceeding customer expectations in our Torrington, CT location.

About arenaflex

arenaflex is a leading healthcare company dedicated to improving the lives of our customers through innovative pharmacy services, health and wellness solutions, and community outreach programs. With a strong commitment to customer satisfaction and employee development, we strive to create a positive and inclusive work environment that fosters growth and success.

Job Summary

As an Experienced Pharmacy Customer Service Associate, you'll be responsible for providing exceptional customer service, assisting pharmacists with prescription dispensing, and maintaining a clean and organized store environment. You'll work closely with our pharmacy team to ensure seamless customer interactions, resolve issues promptly, and promote arenaflex's products and services.

Key Responsibilities

* Models and delivers a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services.

• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists pharmacists with prescription dispensing, using pharmacy systems to obtain patient and drug information and process prescriptions.
• Maintains a clean and organized store environment, including counters, shelves, and inventory areas.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Processes voids, returns, rain checks, refunds, and exchanges as needed.
• Takes customer to OTC aisle when possible to assist in locating products.
• Keeps inventory levels accurate and performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

• Requires willingness to work flexible schedule, including evenings and weekend hours.
• High school diploma or equivalent required; prior experience in a retail environment preferred.
• Ability to work in a fast-paced environment and maintain a positive attitude under pressure.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Basic math skills and ability to accurately count, measure, and weigh medications.

Preferred Qualifications

* Six months of experience in a retail environment preferred.

• Prior work experience with arenaflex preferred.
• Good math skills and ability to accurately fill prescriptions.
• Good computer skills and familiarity with pharmacy systems.
• Knowledge of store inventory control and PTCB certification.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and maintain a positive attitude under pressure.
• Strong problem-solving and conflict resolution skills.
• Basic math skills and ability to accurately count, measure, and weigh medications.
• Familiarity with pharmacy systems and inventory control.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career.

• Opportunities for professional growth and development, including PTCB certification and continuing education credits.
• Collaborative and supportive work environment that fosters open communication and teamwork.
• Competitive compensation and benefits package, including health insurance, 401(k) matching, and paid time off.

Work Environment and Company Culture

* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

• Our stores are designed to provide a welcoming and accessible space for customers and employees alike.
• We prioritize employee well-being and offer a range of benefits and programs to support physical and mental health.

Compensation, Perks, and Benefits

* Competitive hourly rate, starting at $17.35.

• Opportunities for advancement and professional growth.
• Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
• Discounts on arenaflex products and services.
• Access to employee wellness programs and resources.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the "Apply Now" button below.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job