Experienced Full Stack Voice & Chat Automation Tech Lead in USA
At arenaflex, we're revolutionizing the way we interact with technology, and we're looking for a talented and experienced Tech Lead to join our Voice & Chat Automation / Contact Center Delivery group. As a key member of our team, you'll play a crucial role in leading the development of Intelligent Bots and associated components for the arenaflex Bot Squad. If you're passionate about cutting-edge technologies like Google Cloud, Dialogflow, AI, UJET, and NICE, and have a proven track record of success in full stack development and Chatbot development, we want to hear from you.
About arenaflex
arenaflex is a leading financial services company that's committed to innovation and excellence. We're dedicated to providing our customers with the best possible experience, and we're always looking for talented individuals who share our passion for technology and customer service. Our team is made up of experts from a wide range of backgrounds, and we're proud to offer a collaborative and inclusive work environment that encourages creativity, growth, and development.
Job Description
As a Tech Lead in our Voice & Chat Automation / Contact Center Delivery group, you'll be responsible for leading the development of Intelligent Bots and associated components for the arenaflex Bot Squad. You'll work closely with our Product Owner, Scrum master, and cross-functional teams to achieve a single goal, and you'll be responsible for designing system architecture, implementing scalable web services, cloud functions, applications, and APIs, and developing and maintaining internal software tools.
Key Responsibilities
* Lead the development of Intelligent Bots and associated components for the arenaflex Bot Squad
- Collaborate with our Product Owner, Scrum master, and cross-functional teams to achieve a single goal
- Design system architecture and implement scalable web services, cloud functions, applications, and APIs
- Develop and maintain internal software tools
- Troubleshoot and bug fix
- Identify bottlenecks and improve software efficiency
- Collaborate with the cloud team on developing micro-services
- Mentor team members and help in troubleshooting
Essential Qualifications
* Bachelor's Degree or equivalent work experience required
- 10+ years of experience in full stack development and Chatbot development
- Proficient in Typescript / Nodejs web services (REST)
- Experience with Google Cloud projects (GCP) and Kubernetes
- Strong knowledge of DevOps practices, code management (Gitlab), CI/CD pipelines, containerization (Docker, Kubernetes) and Google Cloud infrastructure
- Experience with Agile development process
- Database experience (PostgreSQL, Big Query)
- Knowledge of monitoring utilizing Elastic, Grafana, Kibana, and Prometheus
- Chatbot development in Dialogflow CX
- Experience with Voice bots
- Experience in front end web and mobile development using JavaScript, CSS, HTML5
- Experience in Contact Center
Preferred Qualifications
* Experience with AI and machine learning
- Knowledge of cloud-based contact center solutions
- Experience with customer service software
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
Work Environment and Culture
As a Tech Lead at arenaflex, you'll have the opportunity to work in a collaborative and inclusive environment that encourages creativity, growth, and development. We're committed to providing our employees with the resources and support they need to succeed, and we offer a range of benefits and perks to make your work-life balance easier.
Compensation and Benefits
This position is eligible to earn a base salary in the range of $135,000.00 to $145,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. We offer a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off.
How to Apply
If you're passionate about technology and customer service, and you're looking for a challenging and rewarding role, we want to hear from you. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Apply for this job