Senior Customer Success Manager – Patient Journey Application Development
At arenaflex, we're on a mission to revolutionize the way healthcare professionals interact with patients, and we're looking for a seasoned Senior Customer Success Manager to join our team. As a key member of our Customer Success department, you'll be responsible for driving revenue growth, minimizing churn, and ensuring our clients achieve their goals using our patient journey application. If you're passionate about delivering exceptional customer experiences and have a proven track record in Customer Success, we want to hear from you.
About arenaflex
arenaflex is a leading provider of patient journey applications, serving over 3 million users nationwide and internationally since its launch. Our platform has seen enormous growth and adoption from medical clinics across multiple markets, and we're committed to helping carers carry on caring. Our mission-driven culture is built on core values of integrity, collaboration, impact, recognition, and growth, which inform how we work together to make a real impact in healthcare.
The Role
As a Senior Customer Success Manager at arenaflex, you'll be responsible for managing a portfolio of key accounts and strategic clients, executing strategies designed by our Strategic Account Manager to grow revenue. You'll work closely with our Support, Sales, Video Experience, Marketing, Product, and Professional Services teams to ensure our clients achieve their goals and get the most value from our platform.
Key Responsibilities
* Recognize and meet the daily needs of your accounts, seeking always to offer the highest level of service
- Build and grow relationships with stakeholders on key customer accounts within your portfolio to ensure their successes with arenaflex and to identify opportunities for optimization and growth of the account, including cross-and-up selling
- Collaborate closely with the Strategic Account Manager to understand and execute on revenue growth strategy in each account
- Implement new product offerings among your accounts, ensuring that clinics continue to get as much value from the arenaflex platform as possible
- Contribute to continuously improving processes across the team, for the benefit of our clients and Customer Success team members
- Own and execute special projects related to internal development and training, as well as customer-facing initiatives, in collaboration with the Director of Customer Success
What You'll Bring
* 5+ years of experience in Customer Success or Account Management
- Thorough understanding of the existing market and customers you serve
- Ability to manage multiple priorities simultaneously
- Strong critical thinking and problem-solving skills
- Bias towards curiosity and seeking to understand
- Ability to innovate and challenge the status quo
- A mission-driven orientation to all you do
- Superior written and verbal communication skills
- Ability to thrive in a small, fast-paced organization
- Bachelor's degree or equivalent career experience
It's Also Nice If You...
* Have at least a passing familiarity with the fertility and/or healthcare industries
- Have successfully worked remotely with distributed teams in the past
- Have experience working with software-as-a-service (SaaS) clients
What We Offer
* Competitive compensation and equity
- Medical, dental, and vision coverage heavily subsidized by the company
- Open Paid Time Off
- Generous paid holidays
- Paid parental leave
- 401(k) retirement savings plan
Work Environment and Company Culture
As a remote team member, you'll have the flexibility to work from anywhere, while still being part of a collaborative and dynamic team. Our company culture is built on core values of integrity, collaboration, impact, recognition, and growth, which inform how we work together to make a real impact in healthcare. We're committed to diversity, equity, and inclusion, and we believe our company and products are made better by the varied perspectives of our employees.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a proven track record in Customer Success, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our mission to help carers carry on caring.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We're committed to diversity, equity, and inclusion, and we believe our company and products are made better by the varied perspectives of our employees. We hire our team members on the basis of merit, qualifications, and the needs of our business in order to best achieve our mission. Pursuant to this commitment, arenaflex will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [insert contact information]. Apply for this job