COMMUNICATIONS OPERATIONS MANAGER
Location: Telecommute Job Type: Contract
Compensation
Range: $40 - 50 per hour We are looking for a seasoned Internal Communications Expert with a mastery of Slack to drive the execution and refinement of our Strategic Events communication workflows. In this contract position, you will focus on high-level content delivery, channel management, and operational scaling to ensure our internal messaging remains clear, impactful, and efficient. As an individual contributor, you will collaborate with cross-functional teams to build robust frameworks, modernize existing processes, and champion innovative ways to distribute and analyze internal information. Responsibilities: Communications Systems & Workflows
- Develop and manage scalable operational models using Slack, Google Workspace, and ecosystem tools.
- Refine channel strategies and usage protocols to reduce "noise" and enhance the overall employee experience.
- Architect and oversee foundational assets, including editorial calendars, project trackers, intake systems, and standardized templates.
- Streamline team handoffs by defining clear accountability, production schedules, and execution benchmarks.
AI-Enabled Tooling & Automation
- Research and prototype AI-driven and agent-led workflows within our enterprise-approved tech stack.
- Integrate automation into core communication cycles to boost speed, accuracy, and output quality.
- Help define a practical roadmap for the future of our communications tech stack.
- Convert complex operational requirements into functional, automated solutions.
Content Strategy & Copywriting
- Author and polish internal content for Slack, email, leadership briefings, and specific program updates.
- Utilize sharp editorial skills to produce messaging that is engaging, concise, and consistent with our brand voice.
- Evaluate and select the best formats for distribution, experimenting with video, media, and Slack integrations.
- Liaise with internal stakeholders to ensure all content aligns with high-level business objectives.
Analytics & Performance Reporting
- Organize disparate data sources into structured systems for reliable performance tracking.
- Manage reporting dashboards focused on audience reach, engagement levels, and process efficiency.
- Interpret data trends to provide actionable recommendations for strategy optimization.
Cross-Functional Collaboration
- Guide the positioning of editorial content to help teams meet specific goals while staying aligned with the broader corporate narrative.
- Navigate a matrixed organizational structure to ensure all initiatives are executed on time and in sync with partner departments.
Qualifications:
- 5-7+ years of professional experience in internal communications, marketing operations, or communications ops.
- Expert-level Slack proficiency is mandatory, specifically regarding content publishing, channel management, workflow builder, and app integrations.
- Experience in a B2B and/or tech company.
JOBID: 022026-125686 #LI-SS1 Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Apply tot his job Apply To this Job