Experienced Customer Service Representative - Behavioral Health (Mon-Fri 10:30am-7:00pm EST)

At arenaflex, we're dedicated to transforming the way people experience health care. As a leading health solutions company, we're committed to surrounding ourselves with passionate and compassionate colleagues who share our vision of creating a world of health around every consumer. As a Customer Service Representative in our Behavioral Health team, you'll play a vital role in providing advocate care to our members, guiding them through their benefits, and educating them on online resources. You'll be the champion for our members' best health, building trusting and caring relationships, and anticipating their needs. If you're passionate about making a difference in people's lives and have a knack for creating emotional connections, we want to hear from you.

Position Overview

* Schedule: Monday-Friday 10:30am-7:00pm EST (subject to change with advanced notice due to business need)

• Holiday/PTO Requirements: As a 24-hour call center operation, we treat holidays as normal working business days, unless you've been approved for time off. No PTO available in the first 45 days of employment.
• Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST.

What You'll Do

* Create an emotional connection with our members by understanding and engaging them to the fullest, championing for their best health.

• Take accountability to fully understand the member's needs by building a trusting and caring relationship with the member.
• Anticipate customer needs and provide solutions.
• Perform review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
• Perform financial data maintenance as necessary.
• Explain member's rights and responsibilities in accordance with contract.

Required Qualifications

* 1+ years of experience in a call center environment.

• Experience using Microsoft Office products, specifically Excel, Outlook, and Word.
• High School Diploma or GED.

Preferred Qualifications

* Previous Behavioral Health, Medical, or Insurance background.

• Experience working from home in a remote role.

Workspace Requirements

* Must have a quiet/secure workspace in your home.

• Recommended Technical requirements when obtaining your own residential internet service:

+ Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast). + Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. + Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.

Anticipated Weekly Hours

40

Time Type

Full-time

Pay Range

The Typical Pay Range For This Role Is $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Our People Fuel Our Future

Our teams reflect the customers, patients, members, and communities we serve, and we're committed to fostering a workplace where every colleague feels valued and that they belong. We believe in investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

For more information, visit [arenaflex benefits page](https://arenaflex.com/us/en/benefits).

Application Window

We anticipate the application window for this opening will close on: 05/31/2025. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply Job! Apply for this job