Experienced Customer Service Agent – Sports – $20.50/hour – Hybrid – OVERNIGHT *11:30pm to 8am*
Join arenaflex, a leading sports wagering and online casino games provider, in an exciting opportunity to work as a Customer Service Agent in our dynamic and fun working environment! Are you passionate about sports and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking highly motivated and driven Customer Service Agents to join our team in Cherry Hill, New Jersey. As a Customer Service Agent, you will be the face and voice of our digital sportsbook operations, providing top-tier experiences for our patrons and building strong relationships with our players.
About the Role
As a Customer Service Agent at arenaflex, you will have the opportunity to work from home 4 out of 5 days per week, enjoying a hybrid schedule that allows for flexibility and work-life balance. You will be responsible for communicating with our players and guests via live chat, email, and phone, providing comprehensive information on our mobile applications and resolving issues in a timely and professional manner. You will also have the opportunity to work with and alongside fellow sports fans in a fun and dynamic working environment.
Key Responsibilities
* Communicate with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile applications.
- Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players.
- Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand.
- Assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
- Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
- Answer player questions about arenaflex, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.
- Follow various internal standard operating procedures to escalate issues to internal arenaflex departments and casino Property personnel.
- Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
- Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
- Deliver exceptional performance results in customer satisfaction and contact handle times.
- Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
- Maintain a strong track record for punctuality and attendance.
- Perform other duties as assigned.
About You
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be at least 21 years of age.
- The position will require licensing in applicable states that arenaflex operates.
- High School diploma or College Degree required.
- Heightened sense of urgency and passion to learn new things.
- Highly developed sense of integrity and commitment to player satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for players.
- Ability to type quickly and write with good grammar and punctuation.
- Strong attention to detail is a must! Must be an analytical thinker.
- Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.
- Great problem-solving abilities.
- Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
- Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
- Have the ability to work some holidays and weekends.
What We Offer
* Competitive compensation package.
- Comprehensive Benefits package.
- Fun, relaxed work environment.
- Education and conference reimbursements.
Why Join arenaflex?
At arenaflex, we are passionate about delivering exceptional customer experiences and creating a fun and dynamic working environment. We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. If you are a motivated and driven individual who is passionate about sports and delivering exceptional customer experiences, we want to hear from you!
How to Apply
If you are interested in this exciting opportunity, please apply through our website by clicking on the link below. Apply Job! We look forward to hearing from you! Apply for this job