Senior Business Value Specialist - Amazon Connect, Customer Experience at arenaflex

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, customer experience, contact center sales background, and skills necessary to help position arenaflex as the Cloud Contact as a Service (CCaaS) cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO) Amazon Connect team as an Amazon Connect Business Value Specialist (BVS) at arenaflex!

About arenaflex

arenaflex is a leading provider of cloud-based services, and our Amazon Connect team is part of the Worldwide Specialist Organization (WWSO), which is responsible for driving revenue, adoption, and growth from the largest and fastest-growing worldwide small- and mid-market accounts to enterprise-level customers, including public sector. We work backwards from our customers' most complex and business-critical challenges to build and execute go-to-market plans that turn arenaflex ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist, and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an arenaflex customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across arenaflex as #OneTeam.

A Day in the Life

As an Amazon Connect Business Value Specialist (BVS) at arenaflex, you will work closely with customers and help them maximize the financial benefits of their use of the Amazon Connect application. You will conduct in-depth analyses of the customer's contact center operations and usage patterns, provide recommendations on how to optimize their Amazon Connect implementation for cost savings, and help customers understand the total cost of ownership and economic impact of transitioning to Connect. Key responsibilities include discovering customer business outcomes and the metrics that drive them, creating a business justification proposal that articulates the quantitative benefits of a customer experience transformation based on Amazon Connect, and working with the arenaflex team to help customers realize the full potential of using Amazon Connect.

Key Job Responsibilities

* Engage with customers to fully understand their desired business outcomes, technical requirements, and optimization opportunities to create business value.

• Create & present compelling proposals that address specific business needs of your customers who are considering a migration to Amazon Connect.
• Leverage your financial analysis and customer experience domain background to understand the most important customer challenges and illustrate the financial benefits of addressing them with Amazon Connect.
• Identify opportunities for optimizing the way our customers realize value from Amazon Connect.
• Create tools that allow arenaflex teammates to run their own Amazon Connect transformation benefit analysis with their customers.

About the Team

The Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest-growing arenaflex services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar-raising experiences for customers and agents at lower cost.

Basic Qualifications

* 5+ years of business development/consulting in enterprise software, cloud, or SaaS companies

• Experience creating and presenting business value proposals to VP and C-level executives
• Bachelor's or equivalent experience

Preferred Qualifications

* Experience with Contact Center technology transformation initiatives

• Deep understanding of cloud technologies, including public and hybrid cloud platforms
• Experience managing programs across cross-functional teams, building processes, and coordinating release schedules
• Financial analysis spreadsheet skills and presentation (PowerPoint) creation/delivery skills

Why Join arenaflex?

* We are committed to a diverse and inclusive workplace and are an equal opportunity employer.

• We value work-life harmony and strive for flexibility as part of our working culture.
• We believe in ongoing learning and development, with endless knowledge-sharing, mentorship, and other career-advancing resources available to help you develop into a better-rounded professional.
• We foster a culture of inclusion that empowers us to be proud of our differences, with employee-led affinity groups and ongoing events and learning experiences.

How to Apply

If you're a customer-obsessed builder with a passion for helping customers achieve their full potential, and you have the business savvy, customer experience, contact center sales background, and skills necessary to help position arenaflex as the Cloud Contact as a Service (CCaaS) cloud provider of choice for customers, we encourage you to apply for this exciting opportunity. Don't let your career path or experiences hold you back – we value diverse experiences and encourage candidates from all backgrounds to apply. Apply Now!

About arenaflex's Commitment to Diversity and Inclusion

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.arenaflex.jobs/en/disability/us. Apply for this job