Experienced Customer Service Representative – Federal Student Loan Servicing
At arenaflex, we're dedicated to providing exceptional customer service to our clients, and we're looking for talented individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you'll play a critical role in providing efficient and accurate service to our clients, while maintaining the highest levels of quality and security.
About arenaflex
arenaflex is a leading provider of customer service solutions, with a strong focus on delivering exceptional experiences to our clients. We're committed to innovation, quality, and customer satisfaction, and we're looking for like-minded individuals to join our team. Our company culture is built on the principles of teamwork, respect, and open communication, and we're proud to be an equal opportunity employer.
Job Summary
As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients, while maintaining the highest levels of quality and security. You'll be working in a fast-paced, dynamic environment, and you'll be expected to provide efficient and accurate service to our clients, while meeting quality assurance and key performance indicators. You'll also be responsible for handling inbound and outbound customer calls, providing assistance with completion of customer applications, and ensuring the highest levels of privacy and security to protect our clients' data.
Key Responsibilities
* Provide efficient and accurate handling of inquiries regarding student loans, account updates, and repayment options within policies and Federal and State regulations.
- Handle inbound and outbound customer calls in a highly productive call center environment, while meeting quality assurance and key performance indicators.
- Provide assistance with completion of customer applications to meet the guidelines outlined in department procedures.
- Ensure the highest levels of privacy and security to protect our clients' data, while providing exceptional customer service.
- Meet or exceed quality assurance and key performance indicators, while maintaining a high level of customer satisfaction.
Essential Qualifications
* High School diploma or GED required
- 6 months of contact center or customer service experience in a business environment
- 6 months of computer experience in a business environment
- Possess the ability to obtain and maintain a Public Trust security clearance (Federal 5C)
- Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due)
- Must be a US Citizen
- Felonies or misdemeanors within the last 7 years could cause an issue in obtaining a security clearance
- Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required security clearance
- Must live within a 75-mile radius of Lowell, AR
Preferred Qualifications
* Bachelor's degree
- Call Center experience
- 6 months of Microsoft Office (Outlook, Word, Excel, and OneNote) experience
Required Skills and Abilities
* Friendly and professional speaking voice and patient demeanor
- Outstanding attendance and punctuality
- Ability to provide excellent customer service
- Strong verbal and written communication skills
- Excellent time management and multi-tasking skills
- Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers)
- To qualify, an applicant must pass an online customer service assessment test
- Must possess reliable high-speed internet using a hard-wired ethernet connection
- Must possess reliable transportation, to an arenaflex facility, throughout the course of employment
Training and Development
* New hires will be trained to understand federal regulations and company policies, as well as the use of customer relationship tools to offer personalized interaction to meet the unique needs of each customer inquiry.
- Employees must be fully available to successfully complete a remote paid training curriculum, which can extend to 5-6 weeks.
- The hours of training are 8am to 5pm (Central Time), Monday through Friday.
Work Environment
* These positions are currently remote (working from home).
- To qualify, applicants must live within a 75-mile radius of a arenaflex deployment facility in Lowell, AR.
- The reason for this is the employee is expected to pick up their equipment and PIV card/credentials, come into the facility whenever the equipment must be repaired or replaced, return their equipment to the facility at the end of their employment.
Compensation and Benefits
* Customer Service Representatives earn $17.75 per hour.
- In addition, the employee will earn $4.57 per hour paid (capped at 40 hours per week) in Health and Welfare.
- If the employee works a 40-hour week, this Health and Welfare will cover the full cost of employee-only medical, dental, and vision premiums.
- This means the company is paying the employee's medical, dental, and/or insurance premiums.
Career Growth Opportunities
* arenaflex is committed to the growth and development of our employees, and we offer a range of opportunities for career advancement.
- Our company culture is built on the principles of teamwork, respect, and open communication, and we're proud to be an equal opportunity employer.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We look forward to hearing from you! Apply Now!
Equal Opportunity Employer
arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we are proud to be an equal opportunity employer. Apply for this job