Experienced Customer Service Specialist - Evening Support for arenaflex
At arenaflex, we're dedicated to providing comprehensive, responsive, and high-quality language access for patients, providers, families, and coordinated care organizations. As a leading full-service language service provider, we're committed to fostering a diverse and inclusive work environment where our team members can grow and thrive. We're seeking an experienced Customer Service Specialist to join our Scheduling Department, working evening shifts from 12pm-9pm, Monday to Friday. As a key member of our team, you'll be responsible for handling and resolving email requests from clients and interpreters, managing inbound interpreter calls and inquiries, and ensuring seamless appointment management for our dedicated clients.
About arenaflex
arenaflex was founded in 2010 in Portland, Oregon, with a mission to bridge language gaps and facilitate effective communication between patients, providers, and families. Our expertise lies in providing high-quality language access solutions that cater to the unique needs of our clients. We're proud to be a part of the arenaflex community, where diversity, inclusivity, and teamwork are valued and celebrated.
Responsibilities
As a Customer Service Specialist in the Scheduling Department, you'll be responsible for:
- Handling and resolving email requests from clients and interpreters related to scheduling, as the first point of contact.
- Assisting in answering clients/interpreters calls, when needed.
- Efficiently inputting data and maintaining accurate database information.
- Managing all inbound interpreter calls and inquiries.
- Managing all inbound interpreter calls, emails, and securing interpreters to cover appointments.
- Managing all appointments for a dedicated client by meeting both arenaflex and client service levels for securing interpreters to the appointments.
- Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager.
Key Skills and Qualifications
To succeed in this role, you'll need:
- 2 years of experience in customer service, preferably in a fast-paced office environment.
- Exceptional data entry and accuracy skills.
- Professional verbal and written communication skills.
- Organized and motivated with excellent follow-through, multi-tasking, and problem-solving skills.
- Proficiency in MS Office applications, including Excel, Word, and PowerPoint.
- Ability to work independently while remaining an effective and efficient member of cross-functional teams.
- Ability to analyze problems and develop processes to alleviate problems.
What We Offer
As a valued member of the arenaflex team, you'll enjoy:
- Competitive hourly salary range of $20-22/hour.
- Full-time schedule with 40 hours per week, Monday to Friday, 12pm-9pm.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Generous paid time off and holidays.
- Access to ongoing training and education programs.
Why Join arenaflex?
At arenaflex, we believe that diversity, inclusivity, and teamwork are essential to our success. We're committed to creating a work environment that values and celebrates individual differences. As a member of our team, you'll have the opportunity to:
- Work with a talented and dedicated team of professionals.
- Contribute to the growth and development of our organization.
- Make a meaningful impact on the lives of our clients and their families.
- Enjoy a dynamic and supportive work environment.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and qualifications. Apply Now!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, respectful, and free from discrimination. Apply for this job