Customer Service Representative – Retention & Relationship Management (Hybrid) – Join arenaflex’s Premier Service Team

About arenaflex – Connecting People, Empowering Futures

At arenaflex, we are more than a telecommunications powerhouse – we are a global leader in communications, technology, and digital innovation. Our mission is to keep millions of people connected to what matters most by delivering cutting‑edge mobile, broadband, and digital services that enhance everyday life. With a legacy of pioneering advancements and a forward‑thinking culture, arenaflex empowers employees to shape the future of connectivity while building rewarding careers that grow alongside the company.

Our hybrid work model blends the energy of an on‑site collaborative environment with the flexibility of remote work, allowing you to thrive both in our Tulsa, Oklahoma office and from the comfort of your home. If you are passionate about delivering exceptional customer experiences, solving problems with empathy, and turning everyday interactions into lasting relationships, you have found your next career home at arenaflex.

Why Choose arenaflex?

Working at arenaflex means becoming part of a vibrant community that values innovation, inclusivity, and personal development. Here’s what sets us apart:

• Industry Leadership: Join a brand recognized worldwide for its technological expertise and customer‑centric approach.
• Career Mobility: From entry‑level roles to senior leadership, arenaflex offers clear pathways for growth across all business functions.
• Learning & Development: Access continuous training on the latest devices, services, and digital solutions, plus tuition reimbursement and certification support.
• Hybrid Flexibility: Split your week between our state‑of‑the‑art Tulsa center (3‑4 days) and a fully equipped remote workstation (1‑2 days).
• Competitive Compensation: Earn a base salary ranging from $17.41 to $20.22 per hour, with the potential to earn up to $3,000 in monthly commissions when you meet sales goals.
• Comprehensive Benefits: Health, dental, vision, 401(k), paid parental leave, adoption assistance, and a wide array of wellness programs.

Key Responsibilities – Your Impact Every Day

As a Hybrid Customer Service Representative – Retention & Relationship Management, you will be the trusted voice of arenaflex, delivering solutions that deepen customer loyalty and drive revenue growth. Your day‑to‑day activities will include:

• Responding to inbound customer contacts via phone, chat, and email in a high‑volume, fast‑paced environment.
• Diagnosing and resolving service‑related issues, billing inquiries, payment discrepancies, and collection matters with accuracy and professionalism.
• Communicating complex product features, plan options, and promotional offers in clear, customer‑friendly language.
• Troubleshooting basic technical problems; escalating to higher‑level support when necessary while maintaining ownership of the case.
• Building rapport and confidence by actively listening, empathizing, and providing personalized recommendations that align with each customer’s needs.
• Identifying retention opportunities, presenting upsell and cross‑sell options, and achieving targeted sales metrics.
• Documenting interactions in arenaflex’s CRM system with precision to ensure continuity of service and data integrity.
• Adhering to flexible scheduling requirements, including evenings, weekends, and occasional overtime to meet business demand.
• Participating in paid onboarding and ongoing training programs to stay current with new technologies, policies, and best practices.

Essential Qualifications – What You Bring to the Table

• Customer‑Centric Mindset: A genuine passion for helping people and a track record of delivering memorable service experiences.
• Strong Work Ethic: Dependability, punctuality, and the ability to thrive in a target‑driven environment.
• Adaptability: Comfort with shifting priorities, new tools, and evolving product offerings.
• Problem‑Solving Skills: Ability to analyze issues, think critically, and propose effective solutions quickly.
• Attention to Detail: Meticulous documentation and compliance with regulatory and internal standards.
• High school diploma or equivalent; additional post‑secondary education or relevant certifications are a plus.
• Basic computer proficiency, including familiarity with Microsoft Office, web browsers, and CRM platforms.
• Clear, articulate verbal and written communication skills.

Preferred Qualifications – Stand Out From the Crowd

• Previous experience in a call‑center, customer service, or sales role, especially within the telecommunications sector.
• Demonstrated success meeting or exceeding sales and retention metrics.
• Experience with remote work tools (VPN, VoIP, ticketing systems) and ability to maintain a compliant home office setup.
• Familiarity with arenaflex’s product suite—including mobile plans, broadband, and home phone services.
• Multilingual abilities that enable service to a diverse customer base.

Core Skills & Competencies for Success

• Active Listening: Capture the essence of customer concerns and respond thoughtfully.
• Empathy & Patience: Navigate upset or confused callers with calm professionalism.
• Sales Acumen: Recognize opportunities to enhance a customer’s product portfolio while maintaining trust.
• Technical Literacy: Quickly grasp hardware and software troubleshooting steps.
• Time Management: Effectively juggle multiple cases, prioritize tasks, and meet deadlines.
• Team Collaboration: Share knowledge with peers, seek assistance when needed, and contribute to a positive team atmosphere.

Work Environment & Culture at arenaflex

Our Tulsa center is designed for collaboration, featuring open workspaces, private breakout rooms, and a modern tech hub where ideas flow freely. On remote days, you’ll be supported by a comprehensive work‑from‑home (WFH) program that includes:

• Company‑provided equipment (laptop, monitor, headset, mobile device) to ensure a seamless transition between office and home.
• Secure, high‑speed internet connectivity requirements and a dedicated workspace that meets arenaflex’s WFH standards (clean desk, ergonomic chair, noise‑controlled environment).
• Regular virtual check‑ins, coaching sessions, and performance reviews to keep you aligned with goals and growth opportunities.

arenaflex values diversity, equity, and inclusion. We foster a respectful, supportive atmosphere where every voice is heard, and every employee can bring their whole self to work. Our culture celebrates innovation, celebrates milestones, and encourages continuous feedback.

Compensation, Perks & Benefits – Your Total Rewards Package

Base Pay & Commission: Hourly rates between $17.41 and $20.22, with the ability to earn up to $3,000 per month in performance‑based commissions when sales targets are achieved.

Employee Discounts: Up to 50 % off eligible arenaflex mobility, broadband, and home‑phone plans, plus discounts on accessories and devices.

Health & Wellness: Comprehensive medical, dental, and vision coverage; supplemental benefits such as critical illness, accident, and hospital indemnity plans; robust Employee Assistance Program (EAP) and wellness initiatives.

Financial Security: 401(k) retirement plan with company match, short‑term and long‑term disability coverage, life and accidental death insurance.

Paid Time Off: One week of PTO after six months of service, two weeks after one year, plus six company‑designated holidays and additional leave based on bargaining group agreements.

Family Support: Paid parental leave, adoption reimbursement, and flexible scheduling to help you balance work and life.

Learning Opportunities: Tuition reimbursement program, continuous training on emerging technologies, and internal mobility pathways.

Career Growth & Development – Your Path Forward

arenaflex invests heavily in employee advancement. As you succeed in the Retention Representative role, you may explore pathways such as:

• Senior Customer Experience Specialist – leading high‑impact projects and mentoring new hires.
• Team Lead or Supervisor – managing a group of representatives, shaping performance metrics, and driving operational excellence.
• Product Specialist or Technical Support Engineer – deepening expertise in specific arenaflex product lines.
• Sales Enablement or Account Management – transitioning to broader revenue‑generation roles.

Our internal talent marketplace, leadership development programs, and cross‑functional training modules empower you to chart a career that aligns with your passions and aspirations.

Application Process – Take the Next Step

If you are energized by the prospect of becoming the trusted voice of arenaflex, delivering solutions that keep customers connected, and earning rewarding compensation while advancing your career, we want to hear from you.

Submit your application today and embark on a journey where your skills, enthusiasm, and dedication are celebrated and amplified.

Apply Now – Join arenaflex!

Equal Opportunity Employer Statement

arenaflex is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process and employment.