Disaster Management - Individual Assistance Specialist II - Reservist (On Call) - US

About the position Disaster Management Job Opportunity! Join ICF to Make a Difference! ICF’s Disaster Management Division is hiring Individual Assistance Specialists to join our Reservist (On Call) cadre! You will belong to a U.S.-wide Reservist (On Call) position for additional IA assignments as needed, with travel required. May involve full-time hours initially, transitioning to part-time hours as each project concludes. As part of the Individual Assistance (IA) Reservist (On Call) Cadre, you’ll step in when communities need you most—deploying to disaster-affected areas to provide critical support. These temporary assignments are flight and vehicle travel to deliver hands-on assistance for disaster efforts, demanding flexibility, logistical ability and resilience in fast-changing environments. When activated, you’ll be expected to work the hours required to meet urgent operational needs, without a fixed schedule, and often under challenging conditions with limited resources. Work may occur under austere conditions with limited access to power, water, or shelter. Assignments vary in length, from a few days to over 30 days, offering a unique opportunity to serve where it truly matters. In this role, you’ll be on the front lines—providing direct, essential support to disaster survivors. Success in this position requires flexibility, resilience, and a strong commitment to serving communities during their greatest time of need. About Reservist “On-Call Employment” with ICF: Due to the seasonal or project-specific nature of our disaster and emergency management work, ICF hires professionals as Reservist “On-Call” employees. On-Call employees are scheduled for work as it becomes available, with the freedom to accept or decline hours. They can work on concurrent projects outside of their ICF assignment, provided there's no conflict of interest. Compensation: While the range below is broader, this position will offer an hourly pay of $27 to $37 per hour, based upon % match to job description, location, etc., as determined by the hiring team. Higher education and experience will not change this salary range. This is an outstanding opportunity to aid individuals and families affected by recent disasters. This position involves helping survivors navigate financial and direct services available through state and federal initiatives with the delivery of FEMA’s Individual Assistance (IA) Program. The Individual Assistance Specialist will be instrumental in guiding disaster survivors, ensuring they comprehend and can utilize the resources essential for their recovery. ICF is committed to providing innovative and effective solutions for federally funded programs aimed at rebuilding and enhancing resilience in communities affected by natural disasters. Our team is dedicated to anticipating client needs and strategically deploying resources to drive impactful outcomes. YOU CAN MAKE A DIFFERENCE!

Responsibilities

• Guide disaster survivors through the application process for FEMA’s Individual Assistance Program and other support services with clear instructions.
• Collaborate with applicants to collect and submit essential documentation, including both financial and personal details, to ensure eligibility.
• Provide ongoing support to survivors by addressing their questions and clarifying program requirements throughout the application process.
• Examine and validate documentation for accuracy and adherence to program guidelines, ensuring all IA criteria are met.
• Direct individuals to additional local, state, or federal resources as necessary to aid in their recovery.
• Perform field visits when required to evaluate applicant circumstances, confirm damages, and determine eligibility.
• Compile comprehensive reports and case notes on applicant interactions and manage all casework using relevant data systems.
• Demonstrate sensitivity and empathy in all interactions with disaster survivors, ensuring a supportive approach during difficult times.
• Work in conjunction with Federal, State and local government partners, team members, and other agencies to resolve issues or questions related to applicant cases.
• Maintaining full professionalism in communications and conduct, coupled with excellent reporting, time management, and adherence to instructions, is essential.

Requirements

• Associate’s degree in a related field.
• 2+ years of experience (post school/university) in disaster assistance, emergency management, social services, case management or a related field.
• Willingness and ability to travel (flight and vehicle) for program needs as directed.
• Willingness and ability to travel to disaster-affected areas and work extended hours as directed. Expectation is short-term notice readiness.
• Must have a valid U.S. driver’s license and successfully pass a Motor Vehicle Records (MVR) check.
• Superior customer service skill set, ability to listen, facilitate and negotiate problems, including ability to take direction.
• Excellent critical thinking skills to help resolve project constraints and make decisions, paired with a desire to take initiative.
• Strong proficiency in the use of Microsoft software applications (Excel, Word, Outlook, Teams, SharePoint, etc.).
• Strong organizational skills, attention to detail, and ability to manage multiple cases simultaneously in high-pressure situations.
• Excellent, professional communication skills, both verbal and written, with strong documentation and reporting capabilities.
• Ability to work well under continually changing tight deadlines and priorities.
• Ability to work in emergency and disaster situations, including disaster damage area conditions. Nice-to-haves
• 2+ years of experience with FEMA Individual Assistance Program requirements and guidelines, including strong familiarity with FEMA IA eligibility criteria and application process.
• Bachelor’s degree in a related field, such as disaster management, emergency management.
• Experience with a Grants Portal or state grant systems.
• Direct experience in major Disaster Recovery and/or Response efforts, emergency management EOC or response operations.
• FEMA training courses (ICS, NIMS, NRF) – may be asked for list of those accomplished. Apply tot his job

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