Experienced Bilingual Customer Service Representative – Call Center Dispute Resolution Specialist

At arenaflex, we're dedicated to fostering a culture of excellence, where talented individuals can thrive and make a meaningful impact. As a leading organization in the customer service industry, we're committed to setting high standards for advertising and privacy practices, promoting accountability, and enhancing consumer experiences.

Join arenaflex's Team of Customer Service Professionals

We're seeking an experienced Bilingual Customer Service Representative to join our team as a Dispute Resolution Specialist I. In this role, you'll play a vital part in guiding consumers through the dispute resolution process, providing detailed explanations of eligibility requirements and procedures. With a focus on customer service within a call center environment, this position requires bilingual proficiency in English and Spanish.

About arenaflex

arenaflex is a respected organization that oversees national industry self-regulation programs, setting high standards for advertising and privacy practices. We promote accountability and dispute resolution services, creating fair business practices and enhancing consumer experiences. Our commitment to excellence and customer satisfaction drives our success, and we're looking for talented individuals like you to join our team.

Key Responsibilities

As a Dispute Resolution Specialist I, you'll be responsible for:

• Handling inbound calls and assisting consumers with filing claims via phone or online
• Explaining dispute resolution program details and eligibility, referring cases to management as needed
• Addressing basic inquiries regarding state-specific lemon laws
• Assisting with consumer outreach and supporting special projects to achieve program goals

Qualifications

To be successful in this role, you'll need:

• 4+ years of progressive call center experience with a focus on customer service
• Bachelor's degree preferred
• Familiarity with contact center systems such as Ring Central or Matterhorn
• Experience in a Fortune 500 call center environment

MUST be Bilingual in English and Spanish

Additional Details

* Contract-to-hire position with structured training and potential for promotion

• Schedule: Monday to Friday, 9:00 am - 6:00 pm (60-minute unpaid lunch)
• Background check required, covering the past 10 years (federal, state, and county checks)

Perks and Benefits

As an arenaflex employee, you'll enjoy:

• Comprehensive health, dental, and vision insurance plans
• 401(k) with matching contributions up to 6%
• Paid time off including vacation, personal, and sick leave
• Access to a fully equipped on-site fitness center and an employee assistance program

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Dispute Resolution Specialist I, you'll have access to:

• Structured training and onboarding programs
• Opportunities for professional development and advancement
• A collaborative and supportive work environment

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer service and making a positive impact on our customers' lives. We're committed to creating a work environment that's engaging, supportive, and fun.

Compensation and Perks

We offer a competitive salary range of $52,000 - $55,000 per year, depending on experience. In addition to a comprehensive benefits package, you'll enjoy a range of perks and incentives that recognize your hard work and dedication.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Dispute Resolution Specialist I and take the first step towards a rewarding career at arenaflex.

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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