Experienced Order Processing Specialist – Customer Service and Logistics Support
At arenaflex, we are committed to delivering exceptional customer experiences and providing top-notch support to our clients. As a key member of our Customer Service team, we are seeking an experienced Order Processing Specialist to join our dynamic and growing organization. If you have a passion for logistics, data entry, and customer service, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of innovative solutions and services to various industries. Our company is built on a foundation of excellence, innovation, and customer satisfaction. We pride ourselves on our commitment to delivering high-quality products and services that meet the evolving needs of our clients. Our team is comprised of talented and dedicated professionals who share a common goal of making a positive impact in the industries we serve.
Job Summary
As an Order Processing Specialist at arenaflex, you will play a critical role in supporting our spare parts sales order management, working with internal and external customers, and managing orders from receipt to delivery. You will be responsible for processing orders, coordinating with customers and internal stakeholders, and ensuring seamless order tracking and customs clearance. If you have experience in logistics, data entry, and customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
- Process orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
- Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Update databases with status of returned materials issues and accounts for returns inventory.
- Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensure service information is accessible by sorting and filing documents/forms.
- Handle requests for additional company materials.
- Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
- Coordinate and perform activities associated with the transfer of consigned material.
- Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Skills, Knowledge, and Expertise
* Minimum Required Skills and Knowledge: + Direct customer support experience, including administrative experience. + Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education. + Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. + Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
- Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
Benefits
* 401(k) plan with company matching
- Paid Time Off
- Sick Time
- Company offers a generous benefits package that pays 100% of medical, dental, and vision
- Short Term Disability
- Opportunities for career growth and professional development
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. Our team is comprised of talented and dedicated professionals who share a common goal of making a positive impact in the industries we serve. We offer a dynamic and supportive work environment that encourages open communication, creativity, and teamwork.
Compensation and Perks
* Competitive hourly rate: $25.00 - $28.00 per hour
- Opportunities for career growth and professional development
- Comprehensive benefits package, including 401(k) plan with company matching, paid time off, sick time, and short-term disability
- Generous benefits package that pays 100% of medical, dental, and vision
- Flexible work arrangements and remote work options
How to Apply
If you are a motivated and detail-oriented individual with experience in logistics, data entry, and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job