[Remote] Remote Paralegal Supervisor (Full-Service)

Note: The job is a remote job and is open to candidates in USA. Better Life Plans is seeking a Paralegal Supervisor to manage their team and ensure they have the necessary tools and resources for effective execution of their responsibilities. The role involves overseeing all aspects of lawsuits, including drafting, filing, and maintaining quality and accuracy in litigation support processes.

Responsibilities

• Review lawsuit intake and volume, address issues and escalations with the team and Manager
• Oversee workflow of cases and accuracy of operational expectations
• Facilitate questions regarding lawsuits from team members and Client Service Representatives
• Address escalated issues regarding lawsuits
• Communicate monthly performance results and coach as needed
• Identify performance issues and address with team members
• Identify training opportunities and develop training plans for their team, coach as needed
• Communicate process and procedure updates and reminders
• Troubleshoot problems and concerns, and develop solutions when possible
• Document and archive all team communication
• Complete and communicate quarterly conversations and Annual Reviews with Paralegals
• Communicate with State’s Attorneys on updates with state-specific processes
• Coordinate with involved parties regarding lawsuit questions and concerns
• Address any company policy or personnel issues and escalate as needed
• Hold others accountable for their action and performance
• Assist with recruiting, hiring, onboarding, and training of new paralegals
• Track, review, and approve all time and attendance, including, but not limited to, PTO, VTO, and OT
• Assist with BLP quarterly projects as needed
• Other projects as assigned

Skills

• Paralegal certification, similar legal services degree, or 3+ years of paralegal experience
• Experience working across and filing in multiple jurisdictions
• Minimum of 2 Years of experience in Legal Case Management, with experience working cases through the complete case file
• Above average skills in Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint
• Proactive in finding solutions while also using discernment when escalating issues
• Demonstrates ownership of work and maintains excellent quality standards
• Ability to communicate both verbally and in written format at a high level
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Strong interpersonal and communication skills to work effectively with team members, internal partners, and clients
• Bachelor's degree in Pre-Law, Business, Communication, or other similar field
• 3+ years of leadership experience
• Familiar with FDCPA guidelines
• Effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization

Benefits

• Medical, Dental, and Vision Insurance, plus other voluntary employee-paid benefits, following 30 days of employment
• Company-Paid Benefits, including Short-Term Disability, Long-Term Disability, Life and AD&D Insurance (1x annual covered earnings up to $50,000)
• Financial Well-Being, Employee Assistance, and Caregiver Support Programs
• Adoption Assistance Program
• 401(k) with employer match
• Paid Time Off (PTO), in accordance with the Company’s accrual schedule and PTO policy
• Floating Holiday and 9 Company-Paid Holidays, in accordance with Company policy
• Insperity Training and Development

Company Overview

• Better Life Plans is a legal firm that offers subscription-based services in ID protection, legal club, litigation support, and budgeting. It was founded in undefined, and is headquartered in Southfield, Michigan, USA, with a workforce of 11-50 employees. Its website is https://www.blplans.com.

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