[Remote] Startup Community Manager – Systems & Experiences

Note: The job is a remote job and is open to candidates in USA. Nebius is leading a new era in cloud computing to serve the global AI economy. They are seeking a Community Manager — Systems & Experience to oversee the technical infrastructure and operational tooling within their startup ecosystem, focusing on enhancing digital experiences and community engagement.

Responsibilities

• Own the Technical Roadmap for all startup community platforms, including the online founder portal, Slack, Discord, and third-party integrations (e.g., newsletter tools, event platforms)
• Build and own the founder experience portal, including structuring, populating, and maintaining onboarding content, resources, playbooks, and education materials as the central hub for founders
• Own the newsletter and online community programming, ensuring consistent delivery, segmentation, and engagement
• Support CRM Integration efforts, partnering with Sales and Marketing Operations to ensure all community touchpoints are accurately tracked, segmented, and integrated with the main CRM (e.g., Salesforce)
• Own the execution of virtual community programming (e.g., office hours, AMAs, onboarding sessions, workshops), including formats, tooling, registration, communications, and follow-up
• Ensure all virtual events are repeatable, measurable, and integrated into lifecycle and CRM workflows
• Define Key Performance Indicators (KPIs) focused on community growth, user engagement and retention rates
• Develop reporting dashboards and deliver actionable insights on community health, platform adoption, and program effectiveness to leadership and cross-functional teams
• Optimize Systems based on data and feedback, proactively identifying operational bottlenecks and implementing process improvements for continuous efficiency and measurable impact
• Provide Operational Support for marketing leads, focusing on the technical execution of events, including registration systems, pre- and post-event communications, and data capture
• Develop and maintain operational playbooks and documentation to ensure consistent use of community systems across regions and teams

Skills

• 3–5+ years of experience in community operations or management, marketing operations, or a related role within a startup or technology environment
• Proven experience owning and integrating community platforms (e.g., Slack, Discord, Circle), event tools, and CRM systems
• Strong analytical skills with experience building dashboards, defining KPIs, and improving systems based on data
• Experience operating newsletters, virtual programs, or digital communities at scale
• Highly organized, detail-oriented, and comfortable owning complex systems in a fast-moving, cross-functional environment
• Deep understanding of community led-growth
• Familiarity with AI, cloud, or developer-focused startup ecosystems
• Hands-on experience with Salesforce or HubSpot, including reporting and integrations
• Experience managing technical documentation, knowledge bases, or developer-facing resources
• Background in B2B or cloud environments where community activity supports business outcomes

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within Nebius.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.

Company Overview

• The Nebius AI Cloud brings powerful full-stack infrastructure for AI developers and practitioners across startups, enterprises and science institutes to build and deploy generative AI applications and rapidly deliver scientific breakthroughs by training and running ML models within a secure, high-performance, and cost-optimized cloud environment. It was founded in 2022, and is headquartered in Amsterdam, NL, with a workforce of 501-1000 employees. Its website is https://nebius.com.

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