Project Coordinator - Remote (Eatern New York Hours)

Are you energized by fast-paced environments, cross-functional teamwork, and keeping multiple client projects moving smoothly? As a Project Coordinator within our Managed Service Provider (MSP), you will play a critical role in organizing and delivering IT initiatives across a diverse client base. This role ensures that projects are executed efficiently—from planning and resource coordination to documentation, testing, and final delivery. You will support the PMO, enforce MSP project governance, align workstreams with SLAs, and maintain clear communication with both internal teams and external clients. Candidates who thrive in MSP environments, enjoy structure, and possess strong multitasking and communication skills will excel in this position. Key ResponsibilitiesProject Coordination in an MSP Environment · Support project initiation, scope definition, and SOW development for multiple clients simultaneously. · Coordinate resources across engineering, service desk, NOC/SOC, and vendor teams to support project execution. · Track deliverables, dependencies, and milestones using Teamwork or other project management tools. · Assist with project budgeting, forecasting, and ensuring tasks are executed within financial expectations. · Work closely with the PMO to enforce MSP-specific governance, including change management, documentation standards, and data governance requirements. · Prepare and maintain client-facing project documentation, runbooks, and SOPs. MSP Operational Alignment · Align project tasks with existing RMM, PSA, ticketing, and alert management systems. · Ensure project work is properly logged, scheduled, and tracked through the MSP’s PSA platform. · Coordinate with dispatch/resource managers to schedule engineering time. · Maintain awareness of client SLAs and ensure project work does not disrupt operational commitments. · Assist in handoff to service desk operations after project completion, ensuring proper documentation and knowledge transfer. Testing, QA & Delivery · Support user acceptance testing (UAT) and final validation of project deliverables. · Coordinate device provisioning, deployments, migrations, and system upgrades. · Ensure project closeout activities are completed, including documentation updates, ticket closure, asset updates, and lessons learned. Stakeholder Engagement · Act as a communication bridge between clients, vendors, engineers, and internal project leads. · Provide clear, timely updates on project status, risks, and timelines. · Schedule and facilitate project meetings, capturing action items and distributing minutes. · Help manage expectations across client leadership and technical teams. Education & Experience · 3+ years of project coordination or IT project management experience, preferably within an MSP or IT services environment. · Associate degree or higher in IT, computer science, business, or a related field. Technical Skills · Strong experience with PSA/RMM tools (e.g., ConnectWise, Autotask, N-able, Kaseya, NinjaOne). · Experience with Teamwork or similar project management platforms. · Understanding of MSP workflows, SLAs, ticketing processes, asset management, and alerting systems. · Familiarity with cloud technologies (Microsoft 365, Azure, basic networking) is a strong plus. · Project management certifications (PMP, CAPM) are highly valued. · MCSE or equivalent technical certification is an asset. Professional Skills · Exceptional organizational and time-management capabilities, with the ability to juggle multiple client projects. · Strong communication skills—able to translate technical details into client-friendly language. · High attention to detail, especially in documentation and quality assurance. · Ability to work independently and collaboratively in a distributed team. · Comfortable solving problems under pressure in a dynamic MSP environment. Other Requirements · Must be able to work Eastern Time hours (9:00 AM – 6:00 PM ET), which corresponds to nighttime in the Philippines. · Positive, service-oriented mindset aligned with MSP client expectations.

• Competitive base salary: $1,000-1,200 USD per month
• Vacation

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