Business Development & Partnerships Manager (Remote - EST)

About the position The Business Development & Partnerships Manager is a relationship-driven, consultative growth role responsible for building credibility, trust, and long-term partnerships across the performing arts and live-events ecosystem. This role serves as a brand ambassador for TixTrack, a trusted advisor to prospective customers, and a connector between customer needs and internal Product, Strategy & Growth, and Customer Experience teams. The Business Development & Partnerships Manager will not only drive revenue outcomes, but also build strong relationships, share high-quality market insights internally, and create confidence in TixTrack as a long-term partner. This position reports directly to the VP, Strategy & Growth. This position is full-time and fully remote. Candidates must be located in EST and are preferred to be in New York, Connecticut, or New Jersey. We will also consider candidates in Florida, Virginia, North Carolina, South Carolina. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office.

Responsibilities

• Build authentic, long-term relationships with venue leaders, ticketing teams, marketers, and executive stakeholders across target markets.
• Engage prospective customers through consultative discovery conversations focused on understanding operational challenges, goals, and decision drivers.
• Lead discovery discussions to uncover how organizations manage ticketing, audience data, integrations, and reporting today.
• Help prospects articulate needs and challenges that may not yet be fully defined.
• Position TixTrack solutions as enablers aligned to real operational outcomes rather than transactional product sales.
• Be conversant in modern ticketing architecture, real-time audience intelligence, and integration-driven growth, and able to confidently speak to these concepts in customer conversations.
• Represent TixTrack at industry conferences, events, and market-facing conversations.
• Partner closely with Product, Partner Connectivity, and Customer Experience teams to translate market feedback into product and roadmap insights, ensuring smooth handoffs during evaluation, onboarding, and early adoption phases that maintain continuity and trust throughout the buyer journey.
• Act as the internal “voice of the prospect,” advocating for customer needs and market realities.
• Develop and manage a pipeline of well-qualified, relationship-based opportunities.
• Maintain accurate and thoughtful CRM records that capture customer context beyond deal stages.
• Support deal progression through education, clarity, and confidence rather than pressure-based tactics.

Requirements

• Four or more years of progressive experience in consultative SaaS business development, partnerships, account management, or customer-facing strategy roles.
• Background in performing arts, live events, nonprofits, or adjacent industries required.
• Experience supporting or selling complex, multi-stakeholder solutions with longer sales cycles.
• Demonstrated ability to build trusted relationships with senior leaders and operational stakeholders.
• Experience working cross-functionally with product, customer experience, and technical teams.
• Experience maintaining accurate CRM records and managing opportunity pipelines.
• Strong relationship-building and interpersonal communication skills.
• Excellent listening and discovery skills, with the ability to ask thoughtful, open-ended questions.
• Ability to explain technical or data-driven concepts in clear, accessible language.
• Comfort operating in ambiguous environments and navigating longer decision cycles.
• Collaborative mindset with a team-oriented approach to success.
• Strong organizational skills and attention to detail.
• Google Suite
• Slack
• CRM

Nice-to-haves

• Ticketing experience is a bonus.

Benefits

• 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)
• Company-paid life insurance
• Traditional and Roth 401k plans
• Paid parental leave
• Learning & development opportunities with company reimbursement for eligible educational expenses
• Working abroad opportunities
• Volunteer days off
• Flexible scheduling
• Up to $300 reimbursement for initial equipment to set up hybrid work environment
• Generous PTO and holiday schedule
• Remote work environment

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