Experienced Customer Service Specialist – Remote Opportunity at arenaflex

Job Title:

Experienced Customer Service Specialist – Remote Opportunity at arenaflex

Job Description:

Introduction:

At arenaflex, we are dedicated to empowering patients to live their best lives by providing full-service home medical equipment products and services. Our team is passionate about making a profound impact on the quality of patients' lives, and we are actively recruiting for a Customer Service Specialist to join our remote team. If you are passionate about delivering exceptional customer service and making a difference in people's lives, we would love to hear from you.

About arenaflex:

arenaflex is a leading provider of home medical equipment products and services, committed to delivering high-quality care to patients in the comfort of their own homes. Our team is dedicated to providing exceptional customer service, and we are looking for a skilled Customer Service Specialist to join our remote team.

Job Summary:

As a Customer Service Specialist at arenaflex, you will be responsible for learning and understanding the entire front-end process to ensure successful service for our patients. You will work in a fast-paced environment, answering inbound calls and making outbound calls, and will be responsible for obtaining, analyzing, and verifying the accuracy of information received from referrals, creating orders, and scheduling patients to receive equipment as ordered by their doctor. You will also educate patients of their financial responsibility when applicable.

Key Responsibilities:

* Develop and maintain working knowledge of current products and services offered by arenaflex

• Answer all calls and emails in a timely manner, in adherence to our goals
• Document all call information according to standard operating procedures
• Answer questions about products and services, retail stores, general service line information, and other information as necessary based on customer call needs
• Process orders, route calls to appropriate resources, and follow up on customer calls where necessary
• Review all required documentation to ensure accuracy
• Accurately process, verify, and/or submit documentation and orders
• Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
• Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
• Must be able to navigate through multiple online EMR systems to obtain applicable documentation
• Enter and review all pertinent information in EMR system, including authorizations and expiration dates
• Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies
• Verify insurance carriers are listed in the company's database system, if not, request the new carrier is entered
• Responsible for contacting patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process
• Meet quality assurance requirements and other key performance metrics
• Facilitate resolution on customer complaints and problem-solving
• Pays attention to detail and has great organizational skills
• Actively listens to patients and handles stressful situations with compassion and empathy
• Flexible with the actual work and the hours of operation
• Utilize company-provided tools to maintain quality, including but not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System), and "How-To" documents

Competency, Skills, and Abilities:

* Excellent customer service skills

• Analytical and problem-solving skills with attention to detail
• Decision-making
• Excellent ability to communicate both verbally and in writing
• Ability to prioritize and manage multiple tasks
• Proficient computer skills and knowledge of Microsoft Office
• Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction
• General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred
• Work well independently and as part of a group
• Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative, and work effectively on a team

Requirements:

* Minimum Job Qualifications: + High School Diploma or equivalent + One (1) year work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center, or management, regardless of industry + Senior level requires two (2) years of work-related experience and one (1) year of exact job experience + Exact job experience is considered any of the above tasks in a Medicare certified environment

What We Offer:

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to ensure success in the role
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools to enhance productivity and efficiency

Why Join arenaflex:

* arenaflex is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.

• Our team is passionate about making a difference in people's lives, and we are committed to delivering exceptional customer service.
• We offer a dynamic and collaborative work environment, with opportunities for career growth and professional development.
• We are committed to providing comprehensive training and support to ensure success in the role.

How to Apply:

If you are passionate about delivering exceptional customer service and making a difference in people's lives, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. Apply for this job