Experienced Full Stack Product Manager – Conversational AI and Live Chat Support

Are you a seasoned product manager with a passion for conversational AI and live chat support? Do you have a knack for driving innovation and delivering exceptional customer experiences? If so, we have an exciting opportunity for you to join arenaflex's cutting-edge team as a Partner Product Manager. At arenaflex, we're revolutionizing the way we interact with our customers through the power of artificial intelligence. Our Talk Abilities group is at the forefront of this revolution, harnessing the latest advancements in AI to create hyper-personalized experiences for our Cardmembers. As a Partner Product Manager, you'll play a critical role in shaping the future of our conversational AI platform and live chat support capabilities.

About arenaflex

arenaflex is a leading global financial services company that's committed to delivering exceptional customer experiences. With a rich history of innovation and a passion for making a difference, we're a company that's always pushing the boundaries of what's possible. Our team is made up of talented individuals from diverse backgrounds, united by a shared vision of creating a more connected and inclusive world.

Job Responsibilities

As a Partner Product Manager, you'll be responsible for leading the development and execution of our conversational AI and live chat support capabilities. Your key responsibilities will include:

• Leading the acquisition and integration of continuous product discovery efforts and defining product requirements that drive customer experience uplift
• Influencing client data, conversational analysis, industry insights, and technical expertise to analyze existing solutions and develop future capabilities
• Collaborating with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments
• Working with core product teams to define customer stories, guide product definition, and establish comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature planning
• Leading client testing and post-launch sustainment analysis of automation and identifying ways to improve the experience
• Analyzing performance metrics that demonstrate the health of the product and developing clear data-driven product recommendations
• Maintaining and refining the product backlog, planning customer stories to meet the needs of the end-user, while focusing on business value
• Supporting the definition and creation of the product strategy, roadmap, release plan, and overall customer experience

Requirements

To succeed in this role, you'll need to possess the following qualifications and skills:

• Four-year college degree in business, software engineering, computer science, or a related field
• Passion and enthusiasm for understanding how things work and the ability to use that knowledge to create connections and find opportunities with an entrepreneurial mindset and bias towards action
• Excitement for excellent products and services, able to empathize with customers, and skilled at articulating product functionality
• Proven self-starter with the ability to manage multiple priorities and tasks
• Strong written and verbal communication skills as demonstrated by your ability to convey new and complex details with brevity and clarity
• Forward-thinking "growth mindset" with an emphasis on innovation trends and emerging industry/space best practices
• Commitment to:

+ Mental Inquisitiveness: You ask why, you investigate, you won't hesitate to proclaim your thought. You're okay with ambiguity, a desire to learn, and a seeker of new challenges. + Significant Communication: You can communicate complex ideas clearly regardless of your audience. + Do-er: You're biased towards action; you try things and not reluctant to fail. You can navigate detours and remain fixed on your objectives. + Student: You have a desire to learn new things or new technologies all while showing humility when the opportunity arrives to request help.

Benefits

At arenaflex, we're committed to supporting our partners and their families with benefits and programs that promote their overall well-being. This includes:

• Competitive base salaries
• Additional incentives
• 6% Organization Match on retirement savings plan
• Free financial education and financial wellness support
• Comprehensive medical, dental, vision, disability, and life insurance benefits
• Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
• Free access to on-site health centers set up with medical professionals and specialists (dependent on location)
• Free and confidential counseling support through our Solid Personalities program
• Career advancement and training opportunities

Work Environment and Culture

arenaflex is an equal opportunity employer and pursues work choices regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We're committed to creating a workplace that's inclusive, diverse, and respectful. We back our partners with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our flexible work model that gives partners more flexibility while ensuring we safeguard the essential elements of our unique in-person culture. Depending on the job and business needs, partners will either work on-site, in a hybrid model (combination of on-site and virtual days), or entirely remotely.

How to Apply

If you're a motivated and innovative product manager with a passion for conversational AI and live chat support, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture. Apply for this job