Experienced Customer Experience Manager for Orthopedic and Medical Solutions - Remote Sales and Account Management Expertise

Introduction to arenaflex

arenaflex is a global leader in providing innovative solutions to the life sciences industry, dedicated to helping biopharma, medical device, and diagnostic companies deliver their therapies to those who need them most. Our teams are passionate about making a difference in the lives of patients worldwide, and we are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. As a key player in the industry, we understand the importance of staying ahead of the curve and continuously evolving to meet the changing needs of our customers and the market.

About the Role

We are seeking an experienced Customer Experience Manager to join our team, responsible for delivering valued omnichannel engagement solutions to key stakeholders in a specific geography for our Synvisc and Synvisc One products. As a strategic and innovative thinker, you will operate in prioritized accounts to increase the number of patients benefiting from our medicine. With a strong background in Key Account Management, you will gather insights and turn them into potential initiatives for customer groups, driving growth, profitability, and customer experience.

Key Responsibilities

• Grow 100-200 key Synvisc accounts through proactive account management to key stakeholders within each account, developing a pull-through plan for key systems and disseminating promotional materials through phone, email, and direct mail.
• Manage existing contracts to ensure ordering in line with tier pricing structure, placing customer orders, and directing customers to Specialty Distributor selling platforms.
• Prospect new business opportunities and create new customer agreements, maintaining an Account Map and Contact Tool and monitoring account performance.
• Identify and analyze impediments to performance, including outside interference, and guide teams towards solutions in a commercial environment using digital and data analytics.
• Use innovative tools and technology to enhance the learning experience and assist others in adopting new technology solutions.

Essential Qualifications

To be successful in this role, you will need:

• A minimum of 5+ years of pharmaceutical, biotech, or medical device sales experience, with a proven track record of consistent sales performance in complex markets with diverse customer segments.
• Account Management Experience in Orthopedics, Medical Surgical, or complex account selling, with a strong understanding of Key Account Management principles.
• Demonstrated ability to influence customers using virtual tools and resources, with experience working in cross-functional teams and stakeholders to drive business solutions and models.
• Excellent interpersonal and communication skills, with the ability to develop important relationships with key stakeholders.
• Strong commercial business acumen, strategic, critical thinking/problem-solving, and innovative thinking capabilities.
• Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel), with experience in Power BI and Veeva CRM.
• BA/BS Degree required, with fluency in English and the ability to travel up to 10% of the time throughout the nation.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• A minimum of 7+ years of pharmaceutical, biotech, or medical device sales experience.
• Strong organizational skills with the ability to adapt to change in a fast-paced environment.

What We Offer

At arenaflex, we are committed to providing a comprehensive benefits package to support our employees and their families, including:

• Health, Dental, Vision, 401k, Tuition Assistance, and Discretionary Time Off.
• A competitive base pay range of $90,000 - $130,000, with the potential for incentive plans, bonuses, and/or other forms of compensation.
• A dynamic and supportive work environment, with opportunities for career growth and professional development.
• A culture that values diversity, equity, and inclusion, with a commitment to providing equal employment opportunities for all.

Our Culture

At arenaflex, we are passionate about making a difference in the lives of patients worldwide. We believe in pushing the boundaries of human science and data science to make the biggest impact possible, and we are committed to creating a work environment that is inclusive, supportive, and empowering. Our employees are our greatest asset, and we are dedicated to providing them with the tools, resources, and opportunities they need to succeed.

How to Apply

If you are a motivated and experienced sales professional looking for a new challenge, please submit your application to join our team as a Customer Experience Manager. We look forward to hearing from you and exploring how you can contribute to our mission of delivering medical breakthroughs in the real world.

Conclusion

arenaflex is a global leader in the life sciences industry, dedicated to providing innovative solutions to our customers and making a difference in the lives of patients worldwide. As a Customer Experience Manager, you will play a critical role in delivering valued omnichannel engagement solutions to key stakeholders, driving growth, profitability, and customer experience. With a comprehensive benefits package, a dynamic and supportive work environment, and opportunities for career growth and professional development, this is an exciting opportunity to join a team that is passionate about making a difference. Apply now to take the first step in your journey with arenaflex.