Experienced Customer Support Representative - Professional Services at arenaflex
Join arenaflex, a pioneering organization dedicated to transforming the healthcare landscape, as we strive to create a world where everyone has access to quality cardiovascular and brain health services. With a rich history spanning over 100 years, arenaflex has been at the forefront of innovation, cutting cardiovascular disease deaths in half, and we're just getting started. As a Remote Customer Support Representative - Professional Services, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll have the opportunity to work with a diverse range of customers, including physicians, nurses, and emergency management technicians, providing timely and accurate responses to their inquiries related to Emergency Cardiovascular Care (ECC) and Cardiopulmonary Resuscitation (CPR) training products and systems.
About arenaflex
arenaflex is a leader in the healthcare industry, with a strong commitment to diversity, equity, and inclusion. Our company culture, #TheAHALife, reflects our values of work-life harmonization, diversity, equity, and inclusion, and our focus on making a meaningful impact in the lives of our customers and employees. We're a place where you'll be seen, heard, and valued, and where you'll have the opportunity to grow and develop your skills.
Responsibilities
As a Remote Customer Support Representative - Professional Services, your key responsibilities will include:
- Responding to professional customer inquiries related to ECC and CPR training products and systems, providing timely and accurate responses to questions regarding website access, basic CPR information, online products, and programs.
- Providing technical assistance to students and instructors for our proprietary applications using various administrative tools, support documents, and knowledge.
- Escalating concerns appropriately when required and responding swiftly and accurately to email inquiries submitted by Association customers within required time frames.
- Updating customer online records, such as profile information, transcript services, and course management, and entering data accurately in CRM tools to record customer sales, problem resolution, and retention.
- Maintaining awareness of online course and CPR product information through monthly messaging, strategic initiatives, meetings, and conferences or related policies and procedures.
- Collaborating with sales staff to ensure a uniform response and timely resolution to customer problems or concerns.
Qualifications
To be successful in this role, you'll need:
- At least two (2) years' experience in a customer service field or call center environment.
- At least one (1) year's experience in providing first-level technical support to customers.
- Demonstrated excellent verbal and written communication skills.
- Internet navigation and the ability to navigate among multiple programs/screens.
- Demonstrated excellent problem-solving skills.
- High School diploma or equivalent.
- Ability to develop alternate solutions and make sound decisions.
- Computer experience with a proficiency in Microsoft Office: Word and Outlook.
- Availability to work Monday through Saturday.
Benefits and Rewards
As a valued member of the arenaflex team, you'll enjoy a comprehensive total rewards package, including:
- Competitive base salary, regularly reviewed and adjusted to ensure market competitiveness.
- Performance and recognition programs, including merit increases and incentive programs.
- A wide array of benefits, including medical, dental, vision, disability, and life insurance, as well as a robust retirement program with employer match and automatic contribution.
- Employee assistance program, employee wellness program, and telemedicine and medical consultation services.
- Professional development opportunities, including access to HeartU, our award-winning corporate university, and additional training and support.
- Work-life harmonization benefits, including Paid Time Off (PTO) and 12 paid holidays per year.
- Tuition assistance program, providing financial support for employees who wish to further their education and career development.
Why Join arenaflex?
At arenaflex, we're committed to creating a world where everyone has access to quality cardiovascular and brain health services. We're a place where you'll be seen, heard, and valued, and where you'll have the opportunity to grow and develop your skills. Join our team and be part of a movement that's making a meaningful impact in the lives of our customers and employees.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
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Posted Date
Posted 3 weeks ago (12/17/2024 11:17 AM)
Requisition ID
2024-13046
Job Category
Call Center
Position Type
Full Time Apply Job! Apply for this job